We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. 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Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention. Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services. Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Accurately maintains and tracks data across various computer systems. Property & Casualty License or a Personal Lines License. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months' related work experience is required with customer service experience preferred. 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Lead all aspects of due diligence and analysis of investments. Develop investment committee memoranda and present to investment committees. Perform detailed financial modeling to support investment decision-making. Support deal execution, including the development of legal documentation. Monitor existing investments. Engage with external partners and management teams. Market Research and Sector Analysis: Understand the merits of transactions and the underlying businesses, understand trends within a particular sector, and conduct market research. Project Management: Manage multiple projects at a time and work with external partners and work internally with other LMI credit groups as well as our legal, asset allocation, risk, and accounting and operations teams to develop customized solutions for corporate counterparts. Value Generation: Drive robust relative value discussions across the organization and seek to generate optimal risk-adjusted returns for the overall portfolio. Team Collaboration: Work independently in a flat/lean team structure and promote a culture of collaboration, being willing to work cross-functionally to add value across the organization. Technology and Analytics: Pursue the development of technology, data, and analytics needed to support the role. Education: Bachelor's Degree from a leading institution (Finance, Economics, or Accounting preferred). Experience: 2-6 years of related experience within credit investing, private equity, investment banking (restructuring and M&A preferred), or consulting. Excellent quantitative and qualitative analytical skills, financial modeling skills, decision-making ability, and communication skills, both verbal and written. Strong interest in credit and structured equity investing. Exceptional skills in Excel and a high level of comfort in Word and PowerPoint. Detail-oriented, accurate, and capable of producing consistent work product. Comfortable making investment recommendations to and fielding questions from an investment committee. Professionalism necessary to interact with external constituencies, including corporate executive teams, alternative asset managers, and external law firms. Ability to prioritize and manage multiple tasks in a fast-paced environment. Self-motivated and creative, with the ability to work independently as well as collaboratively across a team-oriented environment. General knowledge of capital markets and fixed income investments. Team-oriented individual with ability to collaborate across both the Capital Solutions team and broader LMI organization. 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Partner materials (\"tearsheets\"): Prepare customized partner tearsheets by consolidating and synthesizing data from multiple sources into clear, decision-useful summaries. Relationship planning & targeting support: Support relationship planning by maintaining key partner inputs and helping translate CRM activity and qualitative context into clear engagement priorities, and meeting preparation inputs. Content & materials support: Help maintain and improve access to core RM materials (e.g., partner-facing content, internal references) to support efficient preparation and consistent execution across engagements. Workflow standardization: Coordinate with analysts across the platform to standardize and centralize RM-related workflows, templates, tagging conventions, and reporting definitions. Meeting prep & follow-through: Provide timely support for leadership and investment teams, including pre-meeting preparation, follow-up coordination, and tracking against agreed engagement priorities. Engagement analytics & insights: Identify themes and trends across engagement activity and surface actionable insights to inform RM and investment team strategy and prioritization. 3-6+ years of relevant experience in relationship management, investor relations, client service, or a similar stakeholder-facing role within asset management, financial services, or a related field. Demonstrated ability to produce accurate, executive-ready outputs (e.g., summaries, partner briefs/tearsheets, updates) with strong attention to detail. Strong project management and prioritization skills; ability to manage multiple stakeholder requests with responsiveness and sound judgment. Experience working with CRM platforms (preferably DealCloud; Salesforce or similar acceptable) and comfort operating in a data stewardship role. Proven ability to build trust, navigate ambiguity, and partner effectively across senior stakeholders with professionalism, discretion, and responsiveness. Strong analytical skillset (advanced Excel; comfort synthesizing multiple inputs into clear outputs); strong PowerPoint skills preferred. Familiarity with private markets (e.g., PE, private credit, real assets). 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Analyze a wide range of performance reports and metrics and identify portfolio trends and insights on a regular cadence. Synthesize and communicate relevant trends and insights to diverse stakeholders through recurring updates. Use insights to identify, research, develop, and socialize business cases for actionable portfolio and underwriting improvement opportunities. Lead execution of prioritized initiatives, including cross-functional coordination and project management (building work plans, aligning stakeholders, managing timelines, and tracking outcomes), along with role-specific work. Support competitive intelligence, pricing and product strategy research, and market monitoring to inform underwriting strategy in support of annual planning, State of the Line, and other strategic forums. Support Office of Underwriting-prioritized processes and tools, such as the go-forward data architecture. Partner with segment/field teams to complete prioritized projects such as auto audits, technical underwriting assessments, and targeted deep dives. Draft and maintain Commercial Auto technical underwriting reference materials as needed. Serve as a technical Commercial Auto Underwriting SME to Product, Actuarial & Analytics, Data Science, Technology and segment/field Underwriting Teams. Deep knowledge of commercial auto insurance across underwriting, product, pricing, and applicable rules/regulations. Auto underwriting experience. Project leadership experience, ideally in a matrixed, cross-functional environment. Professional curiosity, strategic mindset, and strong critical thinking skills. Objective, results-oriented, with a track record of delivering measurable outcomes. Analytical experience and/or training is highly desirable. Telematics experience is highly desirable.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514630609", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618514618477, "name": "Hiring Our Heroes Fellowship January 2026 Cohort", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Plano, Texas, United States"], "hot": 0, "department": "Discovery Programs", "business_unit": "0021-People, Purpose & Brand-US", "t_update": 1766004480, "t_create": 1766004480, "ats_job_id": "73721", "display_job_id": "2025-73721", "type": "ATS", "id_locale": "2025-73721-en", "job_description": "Description Honor. Pride. Stability. Start a new career that gives you all that and more. At Liberty Mutual, we share a sense of duty with veteran and military service members--to protect people. Like you, we value integrity, doing the right thing and making things better. A Fellowship at Liberty Mutual will help ensure your transition to the civilian workforce is smooth and rewarding. Qualifications If you are a transitioning service member that has been approved through the Hiring Our Heroes organization for the 26-1 cohort and you are interested in getting matched to a Fellowship at Liberty Mutual, please submit your application for review. Fellowship Program benefits Professional development: Sharpen your skills with a range of courses from interview prepping to applying military skills in the private sector. Networking: Learn about the insurance industry and grow your connections by meeting Liberty leaders and employees from across the business. 1-1 coaching: You'll be supported by your manager, a mentor from Valor (our military/veteran-focused Employee Resource Group) and your team. Experience life at Liberty: Learn about our people-first culture and military-specific benefits, like work-life balance, paid time off, flexible work arrangements and more. Unique opportunities: Gain exposure to multiple roles across Claims, Tech, Operations and Human Resources What we offer Competitive compensation package 401(k) savings plans Comprehensive health and wellness plans Dental, vision, and disability insurance Flexible work arrangements Individualized career mobility and development plans Tuition reimbursement Employee Resource Groups Paid leave, maternity, and paternity leaves Commuter benefits, employee discounts and more Military Benefits Support: 30 days of paid military leave for our guard and reserve members Up to two years of pay differential and benefits continuation for military members called to active duty, including the National Guard & Reserve Time off for an examination to determine your fitness for active duty, training or National Guard duty and for participation in military duties that fall outside training Learn more about our benefits at www.benefitsatliberty.com. Qualifications Our Talent Acquisition team will review your resume and reach out to discuss a Fellowship that matches your background. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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