We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Customer Experience", "business_unit": "3029-USRM-Experience & Strategy-US", "t_update": 1767903000, "t_create": 1764557760, "ats_job_id": "73413", "display_job_id": "2025-73413", "type": "ATS", "id_locale": "2025-73413-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514382052", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618514850853, "name": "Technical Consultant I/ll, Risk Control", "location": "Carlsbad, California, United States", "locations": ["Carlsbad, California, United States", "Costa Mesa, California, United States", "Irvine, California, United States", "San Diego, California, United States", "Orange, California, United States", "Aliso Viejo, California, United States", "Mission Viejo, California, United States", "Laguna Hills, California, United States"], "hot": 0, "department": "Risk Control", "business_unit": "3026-GRS-North America-US", "t_update": 1767911760, "t_create": 1767909900, "ats_job_id": "73984", "display_job_id": "2026-73984", "type": "ATS", "id_locale": "2026-73984-en", "job_description": "Account Service: Work with UPS Management and employees to provide comprehensive, highly sophisticated consulting services to assist in meeting customer key performance indicators. Including a deep understanding of customer operations and industry exposures to develop strategies to mitigate risk. Leadership: Having the ability to collaborate, innovate, influence, and inspire those around them to meet a common goal. This includes mentoring and coaching, owning personal and career growth aspirations, and becoming a leader in their field. Continuous Improvement: Having a growth mindset that allows for continuous improvement of work product and service delivery in a collaborative way that provides consistent innovation. Works with a sense of urgency and handles setbacks/feedback with a growth mindset. Ability to develop and maintain relationships with customers, peers, and industry contacts. Required: Minimum of 8 years of directly related consulting experience. Required: Proven ability in advance level research, evaluation, and analysis functions. Required: Proven ability to consult with, form relationships and influence all levels of an organization. Required: Effective interpersonal, oral, and written communication skills to develop and maintain relationships with customers, peers, and industry contacts. The ability influence change within all levels of an organization, especially business executives. A strong team orientation and commitment to continuous improvement. Required: Functional knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint, SharePoint, etc.) Advanced knowledge, skills and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management and progress measurement. Fully effective interpersonal, writing and other communication skills required to develop and maintain relationships with customers, peers, and industry contacts. Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite. The knowledge, skills and other capabilities required are typically acquired through a bachelor's degree with coursework in math, engineering or related areas (or equivalent) and at least 8 years of directly related consulting experience in risk control or progressive safety/heath field. Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE. 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We're inviting motivated, people-focused individuals to apply in advance for our Inside Sales Representative training opportunities beginning in January 2026. Key Dates Unlicensed Class Begins: January 26, 2026 Licensed Class Begins: February 9, 2026 A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. No cold calls, all incoming warm leads. Opportunities for rewards and recognition. Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). This schedule can be expected for a minimum of 12 months before consideration for another shift. All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. Strong, engaging interpersonal and persuasion skills needed to close sales. Ability to communicate well to both prospects and customers. Excellent analytical, decision-making and organizational skills. Strong typing capabilities and PC proficiency. Property and Casualty Insurance License. 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We're inviting motivated, people-focused individuals to apply in advance for our Inside Sales Representative training opportunities beginning in January 2026. Key Dates Unlicensed Class Begins: January 26, 2026 Licensed Class Begins: February 9, 2026 A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All Inbound Sales Representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. No cold calls, all incoming warm leads. Opportunities for rewards and recognition. Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. Strong, engaging interpersonal and persuasion skills needed to close sales. Ability to communicate well to both prospects and customers. Excellent analytical, decision-making and organizational skills. Strong typing capabilities and PC proficiency. 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Resolves claims within authority and makes recommendations regarding case value and resolution strategy to Branch Office Management and HO Examining on cases which exceed authority. Participates in pricing, reserving and strategy discussions with HO Examining and Examining Management. Works closely with staff and outside defense counsel in managing litigated files according to established litigation management protocols. Identifies and appropriately handles suspicious claims and claims with the potential to develop adversely. Identifies and appropriately handles claims with third party subrogation potential, SIF (Self-Insured Fund) and MSA (Medicare Set Aside) exposure. Establishes and maintains accurate reserves on all assigned files. Makes timely reserve recommendations to Branch Office Management and HO Examining on cases which exceed authority. Prepares for and attends mediation sessions and/or settlement conferences and negotiates on behalf of LMG and LMG Insureds. Demonstrates the ability to understand new and unique exposures and coverages. Demonstrates the ability to understand key data elements and claims related data analysis. Confers directly with policyholders on coverage and resolution strategy issues. Coordinates and participates in training sessions for less experienced staff, including both Complex Non-Complex staff. 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The risk appraisal process includes preparation of a plant/process/product description, assessment of plant/process/product design, hazards and adequacy of mitigation measures, assessment of management systems/procedures and plant protection facilities, and loss estimate calculations Conducts on-site risk engineering surveys for existing and prospective Clients, as required by underwriters. Assumes ownership for allocated accounts including attendance on surveys, follow-up of key recommendations and ensuring that risk engineering information on file is up to date Provides technical input on claims including review of loss adjuster reports and site visits to identify areas for claims mitigation and lessons learned. These lessons learned should be communicated to other Engineers/Underwriters and provide a basis for future loss prevention investigation during surveys Maintains professional credibility and consistently demonstrates technical expertise and sound judgment Maintains an up-to-date knowledge of the assigned lines of business(s) including process technology, loss prevention, construction, and other related issues that may impact the underwriting decision-making process or profitability The jobholder is expected to actively pursue professional development to develop and maintain knowledge in these areas Participates in business development and marketing activities for assigned lines of business(s). This role will mainly focus on the assessment of onshore oil, gas, petrochemical, and chemical risks, as well as non-civil construction projects. Additional experience and/or knowledge in Power Generation is preferred, but not mandatory. Position requires regular travel Bachelor of Science or Engineering degree in a technical discipline, such as Chemical, Process, Electrical, Mechanical Engineering or equivalent. The job holder will be expected to possess at least five years' experience in relevant process industries and should have a background in at least one of the following areas in a managerial, technical or consultancy role; Operations, Maintenance, Inspection, Process Engineering, Loss Prevention, Process Safety, Construction, Risk Management or Project Management. Previous Insurance experience is not a requirement of this role. 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Help execute the SDI vision and value proposition that recognizes changing business and competitive environment dynamics, key business drivers, and financial elements. Support and execute SDI business strategy to successfully propel the product and client segments into a significant, profitable, sustainable, and long-term marketplace leadership position. Develop, leverage, and maintain internal and external stakeholder relationships. Utilizing data, analytics, and technology to improve Underwriting risk selection and portfolio management. Special projects as assigned. Bachelor's Degree in Finance, Construction Management, Accounting, Risk Management and Insurance or business related field typically required. A minimum of 3 years experience preferably in the construction industry. Analytical ability and decision-making skills Demonstrated ability to make and clearly communicate sound recommendations that includes complex analyses, both verbal and written Displays strong interpersonal skills in dealing with internal and external stakeholders, including leading presentations with senior leadership.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514834194", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618514834046, "name": "Senior/Complex Claims Specialist, Financial Lines Management Liability", "location": "New York, New York, United States", "locations": ["New York, New York, United States", "Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1767801300, "t_create": 1767801300, "ats_job_id": "73911", "display_job_id": "2026-73911", "type": "ATS", "id_locale": "2026-73911-en", "job_description": "investigates, and evaluates the loss to determine coverage and claim disposition. Utilizes CMS to document claims and to diary future events or follow-up. Within prescribed settlement authority for line of business, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy. Makes recommendations to set reserves at appropriate level for claims outside of authority level. Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting. Manages the litigation process through the retention of counsel. Adheres to the line of business litigation guidelines to include budget, bill review and payment. Pro-actively manages the case resolution process. Actively participates in mediations and arbitrations, within limit of settlement authority. Participates in the claims audit process. Provides claims marketing services by meeting with brokers, risk managers and re-insurers, as necessary. As required, maintains insurance adjuster licenses. 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Continuously evaluates the qualitative characteristics of new and existing business within assigned field offices. Assesses and identifies changes in all aspects of the business including, but not limited to, work program to financial strength criteria, nature of work performed (inherent risk), accuracy and timeliness of data flow, and exposure analyses. Coordinates and/or surfaces issues to manager and/or field Bond Manager. As directed by more senior staff/manager, monitors marketing, underwriting and/or administrative issues within various offices, as assigned. Prepare, recommend, and/or implement instructions for administering workflows and accounting/billing issues to service unique situations. Utilizes various applications and data and analyzes statistical and financial reports, claims data, and other financial exhibits/data to ensure the quality of existing and new business. Communicates issues of concern on new and existing business to the applicable field office product line underwriter and/or Bond Manager, as necessary and inputs data on accounts to complete or modify analyses and maintain lines of credit in a current and accurate matter. Pursues resolution of open issues, documents result and adjusts credit parameters extended to specific accounts based upon such facts and findings. Applies sound reason and business logic to credit recommendations, documenting such logic file and communicate credit recommendations to more senior Home Office and Field underwriting staff, as necessary. May directly manage and/or provide underwriting support and direction to less experienced underwriting staff/interns. As necessary, collaborates with Claims staff to evaluate and/or resolve claim issues and as appropriate, takes immediate action to restrict credit on affected account. Keeps senior underwriting staff/manager informed of claims issues. May speak as requested at external industry meetings. Leads special projects as requested/assigned. Train field staff on the art of subdivision underwriting. Review indemnity agreements prepared by the field, and account rates, for errors. In some parts of the country, underwrite subdivision business directly with Liberty appointed agents. 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