We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Manages and supports programs to meet organizational needs and exceed KPI goals. Thinks broadly to develop integrated customer experiences across various touchpoints and teams. Works with wide range of partners across the organization to develop integrated programs that address customers' needs, drive retention, and increase digital adoption. Partners with senior team members and manager to establish and evaluate metrics and performance benchmarks for all marketing communication programs, tracks KPIs to evaluate success; makes recommendations to optimize programs through leveraging insights. Communicates the latest digital enhancements and capabilities to improve customer experience and drive retention. Leverages highly effective project management skills to drive low to moderately complex cross-functional programs. Demonstrates highly effective communication skills with peers and leadership; represent the Marketing organization to internal and external stakeholders. Supports the management of budgets and contracts. Bachelor`s degree with a concentration in Marketing, Business Administration or Communications preferred or equivalent experience required Minimum 3 years of experience in a marketing related discipline, either in a corporate or agency environment Insurance industry experience preferred Knowledge of marketing principles, practices, and analysis Solid knowledge of relevant technologies Strong analytical, oral and written communication and organization skills required Highly collaborative Ability to work in a fast paced environment and work on multiple priorities Proactively seeks to learn new tactics and job skills related to current role Actively seeks to expand insurance and marketing knowledge and skills, as well as department responsibilities and the connection to the broader organization Identify opportunities to participate in education, development, growth, & exposure to build marketing knowledge", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618513120679", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618513213244, "name": "Senior Analyst, Advanced Analytics - Digital & Call Center Sales", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States"], "hot": 0, "department": "Strategy & Planning", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1760132220, "t_create": 1757536260, "ats_job_id": "72181", "display_job_id": "2025-72181", "type": "ATS", "id_locale": "2025-72181-en", "job_description": "Understand KPI trends and drivers, on a segment and channel level, to analyze variances in key performance metrics versus financial plan to diagnose drivers of gaps. Develop and perform monitoring of real-time and monthly results vs. expectations, performing investigations into meaningful deviations. Partner in leading Direct financial planning through effectively collaborating across multiple teams to set forward looking business targets. Experience querying, curating, and manipulating large datasets from multiple platforms and sources to deliver insights on critical and complex business questions Ability to effectively balance various tasks simultaneously, communicate proactively with stakeholders, and adapt to shifting or competing priorities in a fast-paced working environment Strong PowerPoint and presentation skills with experience preparing and delivering presentations for a wide range of audiences, including influencing senior leadership on key priorities and business decisions Partner closely with Office of Data & Reporting (ODR) to prioritize, develop and optimize standard reporting. Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required. Mathematics, Economics, Statistics or other quantitative field are preferred fields of study. Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques. Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, SQL). Must have good planning, analytical, decision-making and communication skills. Solid understanding of business to improve business outcomes.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618513213244", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618513708770, "name": "Associate Customer Service Representative, CI", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Las Vegas, Nevada, United States", "Suwanee, Georgia, United States", "Lake Oswego, Oregon, United States", "Bala Cynwyd, Pennsylvania, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States", "Hoffman Estates, Illinois, United States"], "hot": 0, "department": "Claims", "business_unit": "3035-GRS-Office of Operations-US", "t_update": 1760361240, "t_create": 1759768920, "ats_job_id": "72549", "display_job_id": "2025-72549", "type": "ATS", "id_locale": "2025-72549-en", "job_description": "Performs a limited range of customer service activities -- such as obtaining first notice of loss information, responding to inquiries, and/or explaining processing procedures -- to deliver the best possible outcome while meeting or exceeding the customer's expectation. Obtains information from customers regarding claims and accidents on some lines (commercial auto, workers' compensation, liability, property, etc.) through a primary intake method (telephone reports, fax and other sources). Provides direct guidance and assistance to customers regarding processing procedures and explains how their inquiries will be answered if additional information is requested. May schedule appointments for claimant. Monitors customer inquiries and/or problems, alerts management to potential problems. Refers bodily injury and serious property damage cases to appropriate unit person. Transmits reports and messages to branch offices and to state agency as required. May act as a liaison between management and customer for routine information and reports requested. Prepares reports and/or structures for management from customer information. Maintains logs, records and reports as required to ensure accurate information and reporting capabilities for customers. Updates information on automated system. Describe the minimum level of preparation, training, and experience, as well as any special skills, which are required to competently perform the duties of this job. Interpersonal and listening skills to build solid relationships inside and outside the organization. Communication skills to perform active listening and exchange accurate information in a responsive, respectful manner. Ability to exercise influence and create good outcomes. Adaptability to be open-minded and flexible when faced with changes at work. Ability to understand, remember and explain claims reporting procedures; and working knowledge of systems and personal computers Previous Call Center experience preferred. High school diploma (or equivalent) and a minimum of 1-2 years of customer service or insurance experience preferred.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618513708770", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618513238933, "name": "Senior Product Designer", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Boston, Massachusetts, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Digital Customer Experience", "business_unit": "3035-GRS-Office of Operations-US", "t_update": 1760102220, "t_create": 1757685300, "ats_job_id": "72224", "display_job_id": "2025-72224", "type": "ATS", "id_locale": "2025-72224-en", "job_description": "Creates user experience and visual design solutions for assigned projects (or a functional area) based on business objectives and user research Works independently or serves as lead on projects of moderate complexity Designs new multi-step user flows using various design tools (e.g. experience and service design maps, journey maps, concepts, storyboards, wireframes, and prototypes) Serves as subject matter expert in the of the defined UX and brand standards in the execution of visual, interaction and motion design Proposes changes or new standards as needed and contributes to pattern library with markup Contributes to the objective-setting and discovery process, including user persona development and interpreting user goals, and leads some user research activities with minimal guidance from Research Team Collects and interprets results of user research, concept testing, usability testing and quantitative analysis to make moderately complex design recommendations Acts as an advocate for the end user within a cross-functional team Works collaboratively by sharing designs early and often, seeking constructive feedback and integrating feedback to improve solutions Offers guidance and provides constructive feedback to other team members As typically acquired through a Bachelor`s degree or equivalent experience and 7+ years of experience in a related field. Experience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup Familiarity with the following core disciplines, with demonstrated expertise in at least two and familiarity with two others: visual design, UX design, prototyping, front-end development, user research and/or experiment design Exceptional written and oral communication skills Proven ability to present projects and status reports to senior management Strong organization and analytic thinking skills, with ability to translate moderately complex content into user scenarios, flows and diagrams Proven track record of collaborating effectively with cross-functional teams", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618513238933", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618513720946, "name": "Head of Direct Response Center, Call Center Sales", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Boston, Massachusetts, United States", "Chandler, Arizona, United States", "Plano, Texas, United States", "Lake Mary, Florida, United States"], "hot": 0, "department": "Sales - Inside/Call Center", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1760102100, "t_create": 1759858740, "ats_job_id": "72578", "display_job_id": "2025-72578", "type": "ATS", "id_locale": "2025-72578-en", "job_description": "Own the DRC sales strategy end to end--set bold goals tied to profitable growth, standout CX, and channel efficiency, and turn them into a clear, actionable roadmap. Run the operation like a high-performance engine--drive execution and operational excellence across workforce management, staffing, scheduling, capacity planning, and vendor partnerships; flex fast and hit SLAs. Build a championship team--recruit, coach, and elevate sales talent at every level; partner with Training/Enablement to accelerate ramp, sharpen skills, and grow future leaders. Turn data into action, use real-time dashboards and KPI scorecards to spot signal, prioritize fixes, and deliver sustainable lifts and NPS, all while maintaining rock-solid compliance. Lead transformation--roll out enablement tools and smarter processes to scale performance and unlock efficiency. Orchestrate the journey--team up with Marketing, Product, Experience, Technology, and Analytics to enable intelligent routing, seamless digital-to-call and call-to-digital handoffs, and personalized offers that close. Tell the story and drive decisions--deliver crisp, data-rich readouts to leadership; frame trade-offs, secure resourcing, and set a weekly/quarterly performance rhythm. Shape the culture--foster an inclusive, high-accountability environment that celebrates wins, learns from misses, and always does the right thing for our customers and each other. Bachelor's degree in a business-related field (or equivalent experience) required; MBA and insurance designations (e.g., CPCU) strongly preferred; Personal Lines experience is a plus. 10+ years of relevant experience, including 5+ years leading managers and cross-functional teams in large-scale operations or call center environments. Proven track record of meeting and exceeding operational and sales targets in high-growth or high-volume settings. Inspiring people leader with strong change management, coaching, and talent development skills; builds high-performance, inclusive cultures. 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Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data. Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation. Be a recognized expert within the organization utilize expert-level knowledge to train others in user research methodologies and educate stakeholders on best practices and standards. Lead high-visibility research projects, collaborating closely with key stakeholders such as Servicing, Analytics, Product Solutions, UX Design, and more. Influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context. Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders. Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals. 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