We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Remote, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Digital Customer Experience", "business_unit": "3035-GRS-Office of Operations-US", "t_update": 1774642260, "t_create": 1774447440, "ats_job_id": "75243", "display_job_id": "2026-75243", "type": "ATS", "id_locale": "2026-75243-en", "job_description": "You have a passion for crafting exceptional user experiences and a track record of delivering impactful products from concept to launch. You are able to win hearts and minds around user-centered design and the importance of usability as a business driver. You will shape and maintain design principles, patterns, and systems to ensure coherence and scalability across products; set measurable success metrics; partner with product, engineering, experience design and research, and leadership to surface opportunities and remove blockers. You can evangelize human-centered design across the organization while mentoring more junior team members to raise craft and consistency. You should be excited to explore the opportunities that AI technology presents for making experiences better for both our users and our Experience Design team. *A digital portfolio we can review online is required Bachelor's degree and 10+ years of professional experience, including a strong background in UX strategy with a high bar for quality and impeccable attention to detail Familiarity with the following core disciplines, with demonstrated mastery in at least two and expertise in two others: visual design, prototyping, front-end development, experiment design, user research, design systems, service design, data visualization A foundation in AI, Natural Language Processing, and Machine Learning knowledge, including experience working with LLMs and human-in-the-loop workflows Ability to independently make smart, strategic, and user-centered design decisions- identifying the highest-impact questions, negotiating scope, and managing trade-offs - while remaining open to continuous iteration as needs, trends, and requirements change Skill in translating insights into frameworks, opportunity backlogs, and decision artifacts (scorecards, one-pagers), and synthesizing complex technical findings into clear, actionable narratives for different audiences (Product, Engineering, and senior leadership) Proven track record of independently scoping, prioritizing, and delivering end-to-end product design vision across teams of designers in ambiguous, multi-stakeholder environments Ability to work effectively through ambiguity and build alignment across all levels of the organization from cross-functional partners to senior leadership Strong organizational and analytical thinking skills, with the ability to translate technically complex content into user scenarios, flows, and diagrams. As typically acquired through a Bachelor`s degree or equivalent experience and 10+ years of experience in a related field: Expertise in methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup Familiarity with the following core disciplines, with demonstrated mastery in at least two and expertise in two others: visual design, UX design, prototyping, front-end development, user research and/or experiment design Exceptional written and oral communication skills (comfortable in interacting with all levels of the company Proven ability to create alignment among senior management on ideas/projects/process Strong organization and analytic thinking skills, with ability to translate highly complex and technical content into user scenarios, flows and diagrams Proven track record of collaborating effectively at all levels of the organization Operate as a thought partner to our product leaders and stakeholders representing the voice of our users at every step, and sharing strategic plans early and often, seeking constructive feedback and integrating feedback to improve solutions Provide creative direction and conduct design reviews to ensure that the overall vision for products is achieved", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618516348957", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618516254075, "name": "Sr Director, Strategy and Planning - Investments, Data, Experience", "posting_name": "Sr Director, Strategy and Planning - Investments, Data, Experience", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1774546320, "t_create": 1773971280, "ats_job_id": "75177", "display_job_id": "2026-75177", "type": "ATS", "id_locale": "2026-75177-en", "job_description": "Executive Partnership & Influence Support the CTO by orchestrating strategic planning, executive communications, and cross portfolio alignment, ensuring priorities are clearly articulated, decisions are well\u2011informed, and outcomes are tracked and delivered. Act as a trusted advisor to senior business and technology leaders, providing strategic insight on trade-offs, sequencing, and investment decisions. Facilitate executive-level discussions to align priorities, progress, outcomes, and risk posture. Establish and mature governance practices that promote transparency, disciplined execution, and measurable value realization across the technology portfolio. Ensure investment decisions balance modernization, operational stability, and long-term sustainability. Ensure technology strategies proactively address business continuity, disaster recovery, systemic risk, and operational resilience. Enable strong cross-functional collaboration across technology, finance, risk, and business partners. Establish and reinforce expectations for system hygiene across the application portfolio, holding product and application teams accountable for lifecycle management, technical debt reduction, risk remediation, and adherence to enterprise standards that support stability, security, and resiliency. Bachelor's or Master's Degree in technical or business discipline or related experience; Master's Degree preferred Generally a minimum of 15 years related experience with 5 years in leadership role desirable Deep domain expertise with harnessing technology to modernize and shape investment and asset management capabilities Expertise in enterprise scale, modern data, data analytics, and data science platforms and technology strategy Demonstrated experience managing large complex programs and flagship initiatives, leveraging the execution blueprint ensuring best practices Demonstrated success governing complex portfolios and aligning investments to business outcomes Strong understanding of modern enterprise technology environments, including platforms, infrastructure, cloud, data, and integration ecosystems Experience embedding technology resiliency, continuity, and risk management into strategic and operational planning Enterprise-first mindset with strong strategic judgment Ability to influence senior leaders and diverse stakeholder groups Clear, confident communicator of complex topics Bias toward action, outcomes, and accountability Resilient leader who enables stability while driving change", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618516254075", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618516252284, "name": "Senior Content Designer", "posting_name": "Senior Content Designer", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States"], "hot": 0, "department": "Digital Customer Experience", "business_unit": "3029-USRM-Experience & Strategy-US", "t_update": 1775151000, "t_create": 1773947640, "ats_job_id": "75172", "display_job_id": "2026-75172", "type": "ATS", "id_locale": "2026-75172-en", "job_description": "Description Advance your career at Liberty Mutual Insurance -- A Fortune 100 Company Senior Content Designer- USRM Service and Claims This position will have hybrid in-office requirements if you are located within 50 miles of Portsmouth, NH, Boston, MA, Seattle, WA, Columbus, OH, or Plano, TX Join the USRM User Experience organization at Liberty Mutual! At Liberty Mutual, we believe progress happens when people feel secure. Our purpose is to help people embrace today and confidently pursue tomorrow, and design plays a vital role in making that possible. Our Experience Design (UX) organization is on a mission to inspire confidence and trust in all the people who touch our brand, crafting experiences that reflect our purpose in every interaction. We strive to provide the best digital quoting, customer service, and claims experiences in the industry -- delivering innovative, intuitive solutions that empower customers, agents, and prospects. About the team: You'll join the US Retail Markets UX Design organization -- a dynamic, growing team of nearly 100 product designers, content designers, and UX developers united by empathy, curiosity, and craft. We tackle problems through the human lens, and we create experiences that simplify complexity and help people feel secure in the moments that matter most. Our team culture values inclusion, creativity, and collaboration About this role: We're hiring two Senior Content Designers with a content focus to join the USRM Service and Claims domains to help modernize our direct-to-consumer and internal applications. The Service role will support the self-service portal with a primary focus on web and mobile app. The Claims role will support our internal Claims application assisting claims adjusters help our customers. You'll create clear, user-centered content and experiences for Liberty Mutual customers and employees that drive metrics such as application adoption, ease, and customer retention. In this senior-level role you'll: Dig into user problems and advocate for the customer. You'll understand complex product requirements and interaction-design challenges, align stakeholder needs across cross-functional teams, and create solutions that solve user and business problems while keeping the customer top of mind. Champion concise, effective content. You'll translate complex information into simple, easy-to-understand guidance that helps customers feel confident about their policy, coverage, and price. Own your work in an agile, distributed team. You'll operate with autonomy, influence product decisions, and help drive adoption of self-service tools that boost retention and satisfaction. Deliver user-centered design solutions that support best-in-class digital tools. You'll align content experiences across multiple squads, drive consistency, and define processes to ensure work is of the highest quality. Identify content opportunities and use research to iterate. You'll initiate and contribute to research, run concept tests and usability sessions, and apply findings to improve information architecture and language so the experience is more usable and easier to understand. Collaborate across disciplines and communicate clearly. You'll work closely with experience designers, researchers, engineers, product managers, business SMEs, and process owners, sharing work early, seeking and integrating constructive feedback, synthesizing input from multiple sources, and clearly articulating design and content decisions. Qualifications As typically acquired through a Bachelor`s degree or equivalent experience and 7+ years of experience in a related field:Experience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup Familiarity with the following core disciplines, with demonstrated expertise in at least two and familiarity with two others: visual design, UX design, prototyping, front-end development, user research and/or experiment design Exceptional written and oral communication skills Proven ability to present projects and status reports to senior management Strong organization and analytic thinking skills, with ability to translate moderately complex content into user scenarios, flows and diagrams Proven track record of collaborating effectively with cross-functional teams About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618516252284", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618516247341, "name": "Director, Platform Owner - Intelligent Work", "posting_name": "Director, Platform Owner - Intelligent Work", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1774970160, "t_create": 1773931680, "ats_job_id": "75161", "display_job_id": "2026-75161", "type": "ATS", "id_locale": "2026-75161-en", "job_description": "1. Enterprise Product Ownership & Platform Stewardship Act as the Overall Product Lead (OPL) for Liberty's Intelligent Work Platform (Everyday AI portfolio) guiding strategic clarity and cohesion, enterprise alignment and outcome delivery Translate enterprise priorities and 2030 goals into actionable platform roadmaps Ensure the platform evolves based on real business needs not market hype Maintain clarity on what EverydayAI is and is not, reinforcing disciplined adoption Balance innovation with operational stability, governance, and cost discipline Shape and evolve the Everyday AI ecosystem including connectors for context and data, aligned to architecture and AI backbone guardrails Contribute meaningful insights that will shape the investment and vendor strategy (e.g., OpenAI, Microsoft, AWS, Open AI, Anthropic, etc) in partnership with tech procurement team Ensure platform decisions prioritize long-term enterprise value over short-term experimentation Drive prioritization of secure enterprise data connectivity (e.g., Liberty Information Fabric, MCP patterns) Partner with Data Platform teams to enable entitlement-aware retrieval and governed knowledge access aligned with fit for purpose of Everyday AI tooling Ensure platform capabilities integrate cleanly with enterprise architecture standards Provide input to risk experts to enable the evolution of controls and risk frameworks in support of this fast-moving space Partner with legal to translate evolving regulatory obligations (GDPR, EU AI Act, etc.) into practical platform constraints and opportunities Shape governance narratives with clarity and confidence to enable Liberty to lead responsibly in scaling AI Establish KPIs for adoption, usage depth, and measurable productivity impact Develop and scale enablement programs in partnership with PP&B GenAI culture and training teams and Tech strategy team Ensure employees understand both the capabilities and the limitations of intelligent work platforms for individual productivity mission of Everyday AI level Promote responsible usage patterns through structured education and clear communication Reinforce a mindset shift from experimentation to sustainable, value-driven use Operate effectively in a highly matrixed environment, influencing without direct authority Support business unit technology teams in their Everyday AI strategies via well managed foundational components aligned with enterprise architecture standards Engage enterprise risk and governance forums to report progress, manage risk exposure, and secure alignment Be a core thought partner with cyber, legal, compliance, and PPB in designing GenAI guardrails that are risk-aware, not risk-averse Ensure platform expansion aligns with Liberty's regulatory obligations and risk posture Act as a connector within Liberty's federated operating model, coordinating across technology architecture, engineering and cyber teams. 10+ years leading enterprise-scale digital or SaaS platforms Demonstrated product mindset in emerging or rapidly evolving technologies Experience scaling enterprise tools from early adoption to broad deployment Strong bias toward platform thinking: reuse > reinvention; scale > bespoke Deep understanding of GenAI system architecture: foundation models (open/closed), RAG, vector databases, agents, orchestration layers, etc. Familiarity with leading platforms: Azure, AWS, OpenAI, Anthropic, Google, open-source stacks Knowledge of model development lifecycle and context management patterns: prompt tuning, evaluation, hallucination/bias testing, release gating, MCP, Skills \"Learn-it-all\" mindset with strong enterprise orientation Proven success operating in complex, matrixed organizations Executive-ready communicator able to demystify emerging technologies Strong storytelling capability to drive cultural adoption Demonstrated ability to influence senior stakeholders across technical and business domains Experience managing multi-million-dollar SaaS or platform portfolios Ability to define and measure platform value realization through KPIs and telemetry Demonstrated product management, product mindset, and UX design, in emerging, rapidly evolving technologies Rigor in experimentation: hypothesis-driven, metrics-led, and focused on productionalization Bias for product thinking over project execution, reusable platform assets over bespoke builds Bias for platform thinking: reuse> reinvention, scale> bespoke Experience working with global delivery models and enterprise-scale stakeholder groups Skilled at balancing risk awareness with innovation momentum Financial acumen to manage multi-million-dollar platform portfolios Expertise in the Insurance and Investments industries preferred Demonstrated comfort experimenting with non-consensus ideas and frontier use cases Brings a unique perspective -- not locked into one vendor's narrative or roadmap", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618516247341", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618514148164, "name": "Manager, Engineering - (Guidewire PolicyCenter Platform)", "posting_name": "Manager, Engineering - (Guidewire PolicyCenter Platform)", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Columbus, Ohio, United States", "Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1774973160, "t_create": 1763045700, "ats_job_id": "73164", "display_job_id": "2025-73164", "type": "ATS", "id_locale": "2025-73164-en", "job_description": "Responsible for hiring, managing, and deploying resources across team(s) to enable optimal alignment of staff to business priorities. Manages total cost of ownership, advocates for removal of technical debt, and supports team effectiveness. Ensures the PolicyCenter platform and adjacent ecosystem (Integration Gateway, Product Definition, Jutro Digital, internal developer platform) are enhanced and maintained to meet business needs; defines KPIs and success measures with Product Owners. Understands the business domain and product vision; aligns team work with Scrum Masters, Architects, Product Owners, and stakeholders toward shared goals; maintains a unified, prioritized backlog. Monitors team effectiveness and addresses issues impacting productivity; removes roadblocks and manages interdependencies. Initiates and fosters partnerships with Guidewire, vendors, technology managers, and executives; aligns capabilities and roadmap to Liberty standards and cost goals; ensures external SaaS platforms meet technology, security, operational, and performance standards. Manages quality of work, addresses performance issues promptly, conducts performance reviews, drives professional development (rotations, special assignments), and provides technical coaching and mentoring. Hires talent and actively engages in recruiting; coordinates with vendors for consistent onboarding and transitions. Leads adoption of DevSecOps and SRE practices; improves CI/CD pipelines, observability, secure-by-default guardrails, and internal tooling to accelerate delivery and reduce operational load. Ensures platform scalability, reliability, performance, security, and upgrade readiness; builds solutions to measure conformance and upgradeability. Owns the PolicyCenter value stream; integrates Release and Value Stream Management and establishes/tracks DORA & HPE metrics (Lead Time, Deployment Frequency, Change Failure Rate, MTTR), SLOs, and flow efficiency to drive continuous improvement and clear ROI. Establishes enterprise-grade data governance and stewardship for policy data: defines canonical models and authoritative sources; enforces policies for definitions, ownership, access, retention, and classification; implements metadata, lineage, and catalog entries; sets data quality SLAs/SLOs and KPI dashboards (completeness, accuracy, timeliness, lineage); manages data contracts and schema/versioning across APIs and events; drives master/reference data practices; ensures compliant handling of PII with least-privilege access; embeds data observability and incident management. Supports AI-native workflows on the platform (model evaluation, observability, safe operations) and applies AI/ML and Generative AI to improve automation, insight, and customer experience. Speaks the language of APIs, infrastructure, data models, and cloud architecture; collaborates across Product, Engineering, Security, and support teams to ensure seamless integration, optimal performance, and compliance in a regulated environment. Participates in developing technology vision, strategies, and operating plans for the platform; may establish financial plans and manage to budget; evaluates, selects, and implements new technologies to enhance the platform and developer experience (e.g., internal documentation, self-service environments, internal developer portal). Set technical direction, review designs and code, and ensure best practices in PolicyCenter configuration, integration, testing, and release. Remove blockers, manage interdependencies, and align work across teams toward product goals. Define platform KPIs, dashboards, and reporting to provide transparency and drive action. Collaborate with Guidewire and internal Architecture to evaluate new capabilities, ensure upgradeability, and optimize cost. Lead the rollout of secure-by-default patterns, automated controls, and platform guardrails. Partner with Product, Engineering, and Security leadership to align infrastructure capabilities with business needs. Own the PolicyCenter data domain: define canonical data models, data contracts, and authoritative sources for policy, product, rating, and underwriting data. Build and operationalize data quality SLAs/SLOs and KPI dashboards (completeness, accuracy, timeliness, lineage, change failure rate for data pipelines) for Policy data. Implement and maintain metadata, lineage, and catalog entries for PolicyCenter datasets; ensure upgradeability and alignment with Guidewire's data model. Partner with Enterprise Data Office, Security, and Legal to ensure compliant handling of PII and policy data (privacy, consent, auditability, least-privilege access). Drive master and reference data practices for policy-related entities; reduce duplication and ambiguity through golden-source stewardship. Embed data observability and incident management for data pipelines; continuously improve reliability and reduce operational load. Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor`s or Master`s Degree in technical or business discipline and a minimum of five years' experience in a practice relevant domain including delivering software solutions in an agile environment. 3 years in a leadership role preferred. 10+ years of software engineering experience, with 5+ years in engineering, platform, infrastructure, or developer productivity leadership. Strong technical leadership, mentoring, and the ability to guide multiple agile teams toward consistent, high-quality delivery. Proven success implementing AI/ML and Generative AI capabilities to drive automation, insight, and customer experience. Deep experience architecting and engineering across cloud platforms (AWS, Azure), SaaS, CI/CD pipelines, and infrastructure as code. Commitment to DevSecOps and SRE principles, secure coding, proactive health management, and compliance in regulated environments. Hands-on experience building and scaling internal developer platforms (IDP), self-service environments, and secure service-to-service communication. Data-driven decision-making using DORA metrics, SLOs, and platform adoption KPIs to drive continuous improvement. Strong architectural judgment and pragmatic approach to scaling systems; excellent written and verbal communication skills. Experience with event-driven and service-oriented architectures, microservices, identity, and access control. Experience managing platforms for multi-tenant SaaS applications. Experience with developer experience tooling: internal documentation, self-service environments, and internal developer portals. Experience establishing data governance in regulated environments; familiarity with frameworks (e.g., DAMA, DCAM) and tools (e.g., Collibra, Alation). Expertise in defining and managing API and event-based data contracts (OpenAPI/AsyncAPI, Avro/Protobuf) and secure data access (RBAC/ABAC).", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618514148164", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618516515461, "name": "Auto Claims Desk Adjuster Hybrid", "posting_name": "Auto Claims Desk Adjuster Hybrid", "location": "Clifton Park, New York, United States", "locations": ["Clifton Park, New York, United States", "Albany, New York, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1775742660, "t_create": 1775478420, "ats_job_id": "75393", "display_job_id": "2026-75393", "type": "ATS", "id_locale": "2026-75393-en", "job_description": "An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow. * An engaging, outgoing personality and passion for helping customers Able to think critically, use resources and seek answers when needed in virtual environment Excellent oral, written, decision-making and organizational skills Strong typing and multi-tasking capabilities in a structured paperless work environment Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims. General understanding of overall claim operations and key stakeholders. 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A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow. * An engaging, outgoing personality and passion for helping customers Able to think critically, use resources and seek answers when needed in virtual environment Excellent oral, written, decision-making and organizational skills Strong typing and multi-tasking capabilities in a structured paperless work environment Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims. General understanding of overall claim operations and key stakeholders. 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A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow. * An engaging, outgoing personality and passion for helping customers Able to think critically, use resources and seek answers when needed in virtual environment Excellent oral, written, decision-making and organizational skills Strong typing and multi-tasking capabilities in a structured paperless work environment Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims. 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A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow. * An engaging, outgoing personality and passion for helping customers Able to think critically, use resources and seek answers when needed in virtual environment Excellent oral, written, decision-making and organizational skills Strong typing and multi-tasking capabilities in a structured paperless work environment Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims. 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