We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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"locations": ["Lake Oswego, Oregon, United States", "Las Vegas, Nevada, United States", "Rocklin, California, United States", "Orange, California, United States", "Chandler, Arizona, United States", "Meridian, Idaho, United States", "Honolulu, Hawaii, United States", "Anchorage, Alaska, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1778614080, "t_create": 1778000940, "ats_job_id": "75902", "display_job_id": "2026-75902", "type": "ATS", "id_locale": "2026-75902-en", "job_description": "Plans and conducts investigations of claims (including such activities as interviewing insureds, witnesses and claimants, collecting and evaluating appropriate documentation and securing evidence and protecting the chain-of-custody) to analyze and confirm coverage and to determine liability, compensability and damages; determines need for, and engages independent adjusters, cause and origin experts and independent medical examiners. Refers to claim to subrogation group or Special Investigations Unit as appropriate. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company. Acts as senior technical professional on team, assisting team members with escalated issues. Mentors and trains new team members. Participates in Quality Review process. Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews. Performs other duties as assigned. Excellent interpersonal skills to communicate and negotiate with customers and conduct investigations required. Leadership ability and demonstrated time management skills to delegate work appropriately and organize resources effectively. Demonstrates an advanced knowledge of claims case handling practices, legal liability, general insurance policy coverage, and the state`s tort laws as normally acquired through a bachelor`s degree (or equivalent training) plus 3 to 5 years directly related work experience. Required to obtain and maintain all applicable licenses.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618517116029", "isPrivate": false, "latlongs": "45.4156817,-122.7159726"}, {"id": 618517171421, "name": "Bilingual Remote Licensed Customer Service Representative", "posting_name": "Bilingual Remote Licensed Customer Service Representative", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Customer Service", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1778618220, "t_create": 1778464680, "ats_job_id": "76016", "display_job_id": "2026-76016", "type": "ATS", "id_locale": "2026-76016-en", "job_description": "Description Join Our Team as a Bilingual, Spanish & English, Remote Experienced and Licensed Customer Service Representative! Within our Customer Response Center, the Bilingual Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. Bilingual Requirement: Fluency in both English and Spanish is required. New hires will not begin work in the bilingual queue and will not receive bilingual differential pay until an opening for bilingual coverage arises. Training: Paid training is Monday - Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role. Shift: After onboarding and training is complete, go-forward shifts will have a start time between 11:30 am - 1:30 pm EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work. License: Active P&C Producers insurance license REQUIRED. We are currently not hiring in NY, CA, AK, HI, NM or IL. Qualifications Fluent in both English and Spanish. Associates degree or 1+ year Insurance experience preferred. 2 years'\\+ related Customer Service experience is required. Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. P&C Producers insurance license required. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. Training: Paid training is Monday - Friday, 9:00am - 5:30pm EST (full time). Training is a critical component to your success, and that success starts with reliable attendance. Attendance and active engagement during training is mandatory for success in this role. Shift: After onboarding and training is complete, go-forward shifts will have a start time between TBD EST with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction free place to work. License: Active P&C Producers insurance license REQUIRED. We are currently not hiring in NY, CA, AK, HI, NM or IL. Qualifications Associates degree or 1+ year Insurance experience preferred. 2 years'\\+ related Customer Service experience is required. Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. P&C Producers insurance license required. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Lead strategic workforce planning across these domains, including skills gap analysis, role evolution mapping, and supply/demand modeling to anticipate capability needs ahead of business decisions. Align domain-level workforce plans to the broader Global Technology talent agenda. Build robust, domain-specific succession pipelines for critical roles and critical talent. Ensure succession plans are living documents that evolve with the transformation roadmap. Redefine leadership expectations in partnership with business leaders, ensuring performance standards reflect increased engineering rigor, AI-enabled productivity, and a culture of ownership. Embed GenAI fluency and agentic-capability awareness into leadership development programming, equipping domain leaders to manage and develop AI-augmented teams effectively. Co-lead the people side of transformation within each domain, designing change approaches calibrated to the pace and complexity. Champion culture as a performance lever, partnering with leaders to shape environments where accountability, continuous learning, and psychological safety co-exist. Act as an ambassador for the overall Global Technology talent agenda within each domain, translating enterprise-wide priorities into locally relevant actions. Bachelor's degree and 8 to 10 years progressive experience in Human Resources. Advanced degree and/or HR Certifications (PHR, SHRM) preferred. Highly effective strategic thinking and problem solving to address complex challenges across multiple stakeholder groups. Deep expertise in technology talent strategy, including engineering, data, digital, and AI-related roles, and the evolving skill demands of modern technology organizations. Superior ability to build trust and collaborative relationships across multiple stakeholder groups. Executive-level talent consulting and influencing capability. Advanced capability in strategic workforce planning, succession planning, organization design, and leadership development within complex, fast-changing environments. Strong business acumen with the ability to connect technology strategy, external market trends, and talent implications into clear executive recommendations. Highly effective business acumen and ability to link business outcomes and external market trends to talent strategies. Very effective at making connections between broader SBU/enterprise goals and talent strategies and to develop strategies/plans to solve talent trends or issues (leveraging the right resources). Expert strategic thinking and problem-solving skills to address complex challenges across multiple stakeholder groups. 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Establishes enterprise-grade data governance and stewardship for policy data: defines canonical models and authoritative sources; enforces policies for definitions, ownership, access, retention, and classification; implements metadata, lineage, and catalog entries; sets data quality SLAs/SLOs and KPI dashboards (completeness, accuracy, timeliness, lineage); manages data contracts and schema/versioning across APIs and events; drives master/reference data practices; ensures compliant handling of PII with least-privilege access; embeds data observability and incident management. Supports AI-native workflows on the platform (model evaluation, observability, safe operations) and applies AI/ML and Generative AI to improve automation, insight, and customer experience. Speaks the language of APIs, infrastructure, data models, and cloud architecture; collaborates across Product, Engineering, Security, and support teams to ensure seamless integration, optimal performance, and compliance in a regulated environment. Participates in developing technology vision, strategies, and operating plans for the platform; may establish financial plans and manage to budget; evaluates, selects, and implements new technologies to enhance the platform and developer experience (e.g., internal documentation, self-service environments, internal developer portal). Set technical direction, review designs and code, and ensure best practices in PolicyCenter configuration, integration, testing, and release. Remove blockers, manage interdependencies, and align work across teams toward product goals. Define platform KPIs, dashboards, and reporting to provide transparency and drive action. Collaborate with Guidewire and internal Architecture to evaluate new capabilities, ensure upgradeability, and optimize cost. Lead the rollout of secure-by-default patterns, automated controls, and platform guardrails. Partner with Product, Engineering, and Security leadership to align infrastructure capabilities with business needs. Own the PolicyCenter data domain: define canonical data models, data contracts, and authoritative sources for policy, product, rating, and underwriting data. Build and operationalize data quality SLAs/SLOs and KPI dashboards (completeness, accuracy, timeliness, lineage, change failure rate for data pipelines) for Policy data. Implement and maintain metadata, lineage, and catalog entries for PolicyCenter datasets; ensure upgradeability and alignment with Guidewire's data model. Partner with Enterprise Data Office, Security, and Legal to ensure compliant handling of PII and policy data (privacy, consent, auditability, least-privilege access). Drive master and reference data practices for policy-related entities; reduce duplication and ambiguity through golden-source stewardship. Embed data observability and incident management for data pipelines; continuously improve reliability and reduce operational load. Knowledge of technology concepts, strategies and methodologies typically acquired through a Bachelor`s or Master`s Degree in technical or business discipline and a minimum of five years' experience in a practice relevant domain including delivering software solutions in an agile environment. 3 years in a leadership role preferred. 10+ years of software engineering experience, with 5+ years in engineering, platform, infrastructure, or developer productivity leadership. Strong technical leadership, mentoring, and the ability to guide multiple agile teams toward consistent, high-quality delivery. Proven success implementing AI/ML and Generative AI capabilities to drive automation, insight, and customer experience. Deep experience architecting and engineering across cloud platforms (AWS, Azure), SaaS, CI/CD pipelines, and infrastructure as code. Commitment to DevSecOps and SRE principles, secure coding, proactive health management, and compliance in regulated environments. Hands-on experience building and scaling internal developer platforms (IDP), self-service environments, and secure service-to-service communication. Data-driven decision-making using DORA metrics, SLOs, and platform adoption KPIs to drive continuous improvement. Strong architectural judgment and pragmatic approach to scaling systems; excellent written and verbal communication skills. Experience with event-driven and service-oriented architectures, microservices, identity, and access control. Experience managing platforms for multi-tenant SaaS applications. Experience with developer experience tooling: internal documentation, self-service environments, and internal developer portals. Experience establishing data governance in regulated environments; familiarity with frameworks (e.g., DAMA, DCAM) and tools (e.g., Collibra, Alation). 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