We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Data/Adobe Customer Journey Analytics (CJA) Understanding customer features and guide Digital product owners in thinking through the reporting that will be needed and then translate into necessary tagging implications across our digital platforms and interfaces Ensuring a consistent tagging approach that enables desired reporting Validating tagging and usability within both Adobe Analytics UI as well as raw clickstream data - during feature releases as well as any necessary regression testing Collaborate with cross-functional teams to define tagging requirements for digital properties, such as websites, mobile apps, and other digital platforms Ability to operate in agile engineering delivery and create accountability for the teams to deliver on business and technical priorities and outcomes Bachelor's degree in computer science, engineering or applied mathematics, or equivalent work experience Strong knowledge of JS, XML, HTML and CSS, or mobile app development Advanced knowledge and 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Knowledge of agile engineering practices, development methodologies (Scrum, Kanban) and tools (Jira, Slack, VersionOne). 8 to 10 years of relevant experience in digital analytics, data architecture, data engineering or data product ownership 5+ years' experience leading data analysts, engineers, and/or developers The ideal candidate will have a strong understanding and experience with implementation and usage of web analytics and tagging tools - primarily Adobe Analytics, Google Analytics, Tealium, Tags and others. Adept in connecting requirements to technology, uncovering new uses of technology and defining product evaluation criteria Impeccable attention to detail, while being comfortable with ambiguity Experience with testing analytics tags end to end Team leadership and people development experience that ensures high team satisfaction, development and effective utilization of offshore talent Desire to innovate within the digital analytics and data engineering space to drive efficiency in operations Ability to Support Onboarding and Training internal teams in data collection tools and processes", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503864766", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618504583775, "name": "Senior Agent Customer Service Rep", "location": "Honolulu, Hawaii, United States", "locations": ["Honolulu, Hawaii, United States"], "hot": 0, "department": "Customer Service", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1747680420, "t_create": 1747680420, "ats_job_id": "70313", "display_job_id": "2025-70313", "type": "ATS", "id_locale": "2025-70313-en", "job_description": "Answer inbound customer calls offering solutions to agent and customer questions and taking the opportunity to educate agents and customers on products and services. Present new products and services to Safeco's agents and customers Research policy, coverage and eligibility provisions related to unique circumstances Perform all responsibilities to achieve individual goals on quality, time and client satisfaction results Resolves escalated calls. Stays updated on and properly executes upon newsflashes, new workflows and processes Participate as subject matter expert on project teams impacting the contact center (processes, systems, programs, etc) Mentor and coach more inexperienced reps on skills and site workflows. Provide leadership by participation in site programs or contests, facilitating stand up meetings, teaching sections of new hire training, etc Associates degree in a business related field preferred and a minimum of 2 year as an Agent CSR or a minimum of 4 years external insurance customer service work experience is required. Working knowledge of Personal Lines insurance products, plans and programs in a customer service environment. Ability to review, record and organize written data from a variety of sources with no pre-established format. Excellent oral, written, interpersonal and influencing communication skills, and the capacity to multi-task in a structured work environment, are required. Ability to handle confidential and proprietary information is critical. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft office tools is necessary. 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Contributes to the development of the portfolio vision. Manages product(s) with a moderate degree of strategy, scope, and complexity. Collaborates with more senior Product Owners to set priorities for portfolio quarterly planning. Participates in squad/team demos, retrospectives, and all other ceremonies. Works daily with the agile working group, clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy. Collaborates with IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution. Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product. Collaborates on CDD and UT across the portfolio. Ensures a well-positioned product through market & industry analysis Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting. Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. Able to influence a diverse group of stakeholders; strong leadership skills. Able to make difficult and quick decisions daily. Strong problem solver with demonstrated ability to lead a team to push the solutions and progress. Experience in the insurance industry preferred. Knowledge of relevant products and portfolio preferred. Strong experimental mindset to drive innovation amongst uncertainty.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504490059", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618504374106, "name": "Sales Representative, Inbound Remote", "location": "Butte, Montana, United States", "locations": ["Butte, Montana, United States"], "hot": 0, "department": "Sales - Inside/Call Center", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1747844400, "t_create": 1746574500, "ats_job_id": "70124", "display_job_id": "2025-70124", "type": "ATS", "id_locale": "2025-70124-en", "job_description": "A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. No cold calls, all incoming warm leads. Opportunities for rewards and recognition. Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. Strong, engaging interpersonal and persuasion skills needed to close sales Ability to communicate well to both prospects and customers Excellent analytical, decision-making and organizational skills Strong typing capabilities and PC proficiency Property and Casualty License required after hire. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504374106", "isPrivate": false, "latlongs": "46.0038232,-112.5347775"}, {"id": 618504499322, "name": "Sourcing Auto Claims Resolution Representative Hybrid Schedule", "location": "Orlando, Florida, United States", "locations": ["Orlando, Florida, United States", "Suwanee, Georgia, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1748361960, "t_create": 1747147380, "ats_job_id": "70228", "display_job_id": "2025-70228", "type": "ATS", "id_locale": "2025-70228-en", "job_description": "Training is a critical component to your success and that success starts with reliable attendance. An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow. An engaging, outgoing personality and passion for helping customers Able to think critically, use resources and seek answers when needed in virtual environment Excellent oral, written, decision-making and organizational skills Strong typing and multi-tasking capabilities in a structured paperless work environment Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims. General understanding of overall claim operations and key stakeholders. College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504499322", "isPrivate": false, "latlongs": "28.5383832,-81.3789269"}, {"id": 618504556670, "name": "Operational Excellence Leader", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States"], "hot": 0, "department": "Strategy & Planning", "business_unit": "3011-GRS-Liberty International Insurance-LDA-IN", "t_update": 1748764312, "t_create": 1747398300, "ats_job_id": "70274", "display_job_id": "2025-70274", "type": "ATS", "id_locale": "2025-70274-en", "job_description": "Strategic Leadership: Define and lead the global operational excellence vision, roadmap, and execution strategy in alignment with GRS priorities and global operations goals. Function Oversight: Oversee a global operational excellence team responsible for delivering on key areas including process optimization, quality frameworks, compliance, audit readiness, workforce management, and continuity planning. Performance and Transformation: Drive process re-engineering, automation opportunities, and continuous improvement programs to reduce cost, enhance quality, and increase efficiency across all functions and geographies. Risk & Resilience: Establish strong risk management practices, compliance frameworks, and business continuity plans to ensure the stability and sustainability of critical operations. Operational Governance: Build strong governance models, reporting cadences, performance metrics, and escalation mechanisms that ensure transparency and accountability. Collaboration & Influence: Act as a trusted advisor to global business and functional leaders, influencing operational decision-making through data, insights, and benchmarking. Culture Building: Champion a mindset of continuous improvement, customer centricity, and operational excellence across delivery centers and partner ecosystems. Strategic Thinking Ability to align operational goals with enterprise strategy, balancing efficiency with business value creation. Strong business acumen with a deep understanding of the insurance or financial services industry. Demonstrated experience in process improvement (Lean, Six Sigma), operational risk management, audit, compliance, and resiliency planning. Ability to develop, scale, and operationalize frameworks across diverse delivery models (captive centers, third-party BPOs, etc.). Experience with building dashboards, KPIs, and benchmarking tools for proactive decision-making. Proficient in managing cross-functional initiatives using tools like MS Projects, Smartsheet, JIRA or similar. Ability to scope, plan, track and deliver projects on time and within budget. Experience leading and mentoring large, diverse, and geographically distributed teams. Exceptional stakeholder management, executive presence, and influencing skills at senior levels. Ability to partner with technology teams on digital enablement and transformation efforts. 15+ years of progressive leadership experience in Operational Excellence, preferably in insurance, financial services, or global shared services/BPO environments. Deep expertise in continuous improvement methodologies (Lean, Six Sigma), quality frameworks, and risk-aware operational management. Proven ability to lead large, distributed teams and deliver impact across global operations. Strong analytical mindset and experience using data to drive performance insights and decision-making. Excellent communication, change management, and stakeholder engagement skills. Bachelor's degree required; Master's degree or professional certifications (e.g., Six Sigma Black Belt) preferred. Experience working in matrixed, cross-functional environments with a proven ability to lead without direct authority. Strategic thinker with a bias for execution and operational rigor. Comfortable navigating complex, matrixed environments with global teams. 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Uses intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, correspondence, and processes other insurance transactions to provide customer service and support. Performs other related support duties as requested, such as answering phones, processing mail, and assisting customers. Upholds our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability. Adheres to a daily schedule to help maintain phone and offline service levels. Identifies all required forms and materials related to policy changes and certificates Assists in handling various requests from agents and insureds, including completing basic policy changes Interacts with other departments, including underwriting, billing, and processing, to help resolve customer requests. Highschool Diploma or equivalent Minimum of 1-2 years of relevant customer service or administrative experience preferred. Prior Call Center experience preferred. Proficiency with computers is mandatory. Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a fast pace structured teamwork environment is required. Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems. Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures. Must be able to acquire and maintain company and department Work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wired connected high-speed internet with a minimum of 5 dedicated mbps (20 mbps or more is recommended through a cable, fiber, or DSL service).", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618504162097", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618503545761, "name": "Senior or Principal Data Solutions Analyst, Operational Data & Reporting", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Analytics", "business_unit": "3030-USRM-Insights & Solutions-US", "t_update": 1748536680, "t_create": 1744389720, "ats_job_id": "69726", "display_job_id": "2025-69726", "type": "ATS", "id_locale": "2025-69726-en", "job_description": "Provides, builds and maintains data solutions to meet the needs of our business partners and ensures these solutions can be scaled appropriately. Independently works on highly complex assignments and prototyping/developing data solutions that meet the needs of the organization and business customers. Coding scalable proof-of-concepts and solutions. Designs proof-of-concept solutions utilizing and advanced understanding of multiple coding languages to meet technical and business requirements with an ability to perform iterative solution testing to ensure specifications are met. Acts as a technical leader and mentor for the team, providing assistance & guidance to lower-level team members Design and develops data solutions that enable effective self-service data consumption and can describe their value to the customer. Influences strategic thinking across the team and the broader organization Identifies and utilizes best practices and iterative testing to ensure requirements are met. Prioritizes efforts based on customer value and can set expectations for deliverables of high complexity. Able to lead projects and collaborate with stakeholders to ensure effective project execution. Assist in the creation of roadmaps for data solutions and turn vague ideas or problems into a data product. Ensure data solutions include activities and deliverables required to achieve high data quality and displays a strong understanding of complex, multi-tier, multi-platform systems, applying principles of metadata, lineage, business definitions, compliance and data security to project work. 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Owns and manages assigned territory driving profitable growth to achieve financial and operational targets. Leads territory and agency management processes across multiple territories (e.g. Agency prospecting, business planning, engagement, training, compensation, plant optimization, builds and cultivates mutually beneficial agency partnerships virtually with agency ownership, management and frontline staff. Establishes position as a trusted advisor while delivering product, underwriting philosophy, appetite and system training, support retention and new business development to increase depth and maximize agency revenue. Using agency analysis, insights, internal partner feedback and local marketplace expertise creates and executes high quality agency strategies to achieve direct written premium, profit and new business goals. Plans include strategic and tactical components and are aligned with?key Personal Lines or Business Lines business strategies including carrier consolidation (book transfer), agency plant expansion, agency marketing & service programs and new product/program rollout support. Under limited to moderate supervision, drives and ensures quality of new business flow, appropriate book mix, and overall risk management of both individual agency books and overall assigned territory. Provides appetite and target market clarity, identifies and addresses profit or quality of business concerns to ensure profitability across territory. Collaborates, influences and supports internal business partners (underwriting/product management/claims/risk control) to identify and capitalize on opportunities, solve problems, share key competitor and industry intel and provide voice of our agent/customer. Collaborates with Personal Lines (PL) or Business Lines (BL) counterparts to effectively partner with shared agency assignments. Strategically utilizes internal and external programs and tools designed to support the Independent Agent channel and Territory Manager agency management including all marketing and development programs, new business development tools and internal production/profitability data and analysis. Provides guidance on agency initiatives and contributes ideas for continuous improvement. Bachelors` Degree or equivalent industry experience. Minimum three+ years of insurance experience within a carrier or agency. Knowledge of company services, products, marketing techniques/principles and insurance industry trends. Exposure of revenue growth and sales success in a prior role. Proven success in developing and building partnerships, decision making and problem solving. Working knowledge of the business including production management, claims, loss prevention, underwriting, administration, sales operations and agency business operations. Highly effective written and oral communication skills, including presentation, persuasion, timing, tact and negotiation skills. High degree of customer focus, interpersonal relationship skills and problem solving. Strong analytical thinking, business analytics and business development skills. Strong time management and team orientation skills. Must be licensed by the state if required. 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Collaboratively create and communicate the product vision, strategy, and roadmap for the Container Platform offerings. Own multiple digital products related to container runtimes and articulate their value and outcomes through measurable OKRs. Work closely with the agile team to clarify business needs, support alignment around product strategy, and prioritize features accordingly. Define and communicate deliverables based on investment priorities and customer requirements. Foster consensus through collaboration, developing outcomes that motivate and empower team members. Ensure the successful delivery of product increments by managing the team's backlog and breaking down initiatives into achievable milestones Develop and achieve product-level key performance indicators (KPIs) for container runtimes and Kubernetes environments. Own and maintain the product backlog, ensuring that it contains clear, actionable features tailored to the Containers Platform. Balance tactical and strategic decisions while collaborating with other product owners and technical leaders. Lead sessions with users and customers to gain insights into product usage and identify improvement opportunities. Partner with User Experience teams to deliver intuitive and cohesive container management products. Monitor and maintain product health, proactively identifying potential impacts on other services. Analyze feasibility, cost, and other aspects of planned or potential changes to the product offering. Bachelor's degree in relevant fields (business, computer science, humanities etc. Master's degree preferred. Minimum 7+ years of Product Owner experience supporting agile teams. Proven track record of a product mindset. Experience in cloud-native technologies, container orchestration, and Kubernetes. Strong understanding of microservices architecture, container runtime environments, telemetry and basic networking concepts. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}