We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Foster a culture of innovation and continuous improvement by integrating cutting-edge data science technologies into service processes. Collaborate closely with cross-functional teams to understand customer needs and business challenges, designing data-driven solutions that offer a competitive edge. Guide a team of talented data scientists and analysts in developing, deploying, and refining ML and data science models (GBM, LLM) that improve service delivery and customer satisfaction. Extensive experience across the data science lifecycle, with a focus on translating complex data into actionable insights and strategies. Proven ability to collaborate and communicate effectively with non-technical stakeholders to identify key business problems and implement impactful data-driven solutions. Strong technical proficiency in Natural Language Processing (NLP), Generative AI, Python. Demonstrated leadership experience, particularly in guiding and developing high-performing teams. Familiarity with service processes and the role of technology in enhancing customer interactions. Strong technical proficiency in data science methodologies and tools. Familiarity with deploying data science products into production software environments for real-time inference. Prior insurance experience is preferred. Responsible for management, technical oversight and development for a team of data science and advanced analytics staff, which may include subordinate managers. Collaborates with business partners to develop tools and services such as modeling, dashboard development, and decision aids to drive strategic decision making. Presents findings, shares insights, and makes recommendations that impact profitability, growth and/or customer satisfaction. Responsible for highly technical, individualized and difficult to develop tools which are transformative in nature and have broad strategic impact to the aligned business unit. Provides strategic input on highly technically complex projects that drive change across function, SBU or Corporate Department. Directs work through others and may perform highly complex, technical and creative predictive analytics projects. 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Responsible for translating Claim and Billing domain-level business objectives into Agile product strategies through a deep understanding of end-to-end Claim and Billing value chain. Responsible for ensuring stakeholder satisfaction and overall progress against strategic objectives using agile methodology. Develops and executes product strategies and roadmaps to support digital Claim and Billing capabilities in partnership with other domain and portfolio leaders. Deeply understands the businesses that comprise GRS, their go-to-market strategies, their common opportunities to leverage scale, and their unique differences that are required to win in local markets. Translates the voice of customer (from Claim and Billing professionals, Global and Segment Operations, and external partner perspectives) and works closely with business units to take business strategy and translate into product strategies to support overall business objectives. Represents the business by communicating the product vision broadly and effectively to key stakeholders and Sr. Management. Prioritizes and allocates investment across products and ensures sufficient resources. Owns the overall product backlog across the Claim and Billing domain and provides guidance to portfolio and product owners on the teams that comprise the complete effort. Uses the overall backlog to coordinate the work of product teams, through each team`s product owner. Functions as the final arbiter at the agile product level to order work and accepts the final release plan. Manages final escalation on trade-offs across the product domain, provides customer-oriented feedback on product and feature demos for sub-teams. Provides leadership to agile product teams and has direct managerial responsibilities for Product Owners. Defines objectives and development plans in alignment with IT and business objectives. Manages team to achieve business results. Champions agile development methodology transformation across the company through contribution to agile education initiatives and communicating agile principles to executive audiences. Monitors the application of agile principles across product teams. Business expertise and knowledge of Agile development methodologies and IT project management Bachelors` degree in relevant field (business, computer science, etc.) Minimum of 10 years` experience in business, engineering, technology and/or consulting Master`s degree preferred At least 5 years` experience managing product management teams Proven business expertise needed to set clear priorities across the product portfolio and drive business value Has in depth knowledge and ability to influence business strategy Possesses strong communication and influence skills within reporting line as well as with IT and business peers Excellent collaboration skills -- leading execution across teams, influencing across organizations, respected, experience of working across levels from developers and designers Demonstrates passion for improving customer outcomes and experiences Embraces change and `outside of the box` ideas-does not feel attachment to the status quo Encourages non-hierarchical culture", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618501370577", "isPrivate": false, "latlongs": "42.3600825,-71.0588801"}, {"id": 618501481004, "name": "Claims Resolution Specialist I, Property Fast Path", "location": "Indianapolis, Indiana, United States", "locations": ["Indianapolis, Indiana, United States", "Columbus, Ohio, United States", "Plano, Texas, United States", "Lake Mary, Florida, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1732326600, "t_create": 1732131720, "ats_job_id": "67386", "display_job_id": "2024-67386", "type": "ATS", "id_locale": "2024-67386-en", "job_description": "Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description Are you looking to use your customer service skills in a role where you can see that you are making a difference in people's lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? Do you want a career with endless opportunities for growth? As a member of the Inside Property Fast Path Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment. This position is open due to internal mobility. This position will require a minimum of 2 days per month in office. Qualified applicants will reside within 50 miles of the office locations listed. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory. In this role, you will: Investigate and determine coverage of loss and adjusts all elements of routine Property Loss claims. Write appraisals for dwelling repairs of routine claims based on information collected from customers and contractors and issues payment to policyholders where possible. May work with a Liberty network contractor in the appraisal process. Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements. Work with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. Identify suspicious losses. Recommend referral to the Special Investigation Unit (SIU) where appropriate and may assist the SIU in their investigation and disposition of the claim. May be called upon for catastrophe duty. Qualifications This role might be for you if you have: Proven ability to provide exceptional customer service experience. Effective negotiation skills. Ability to effectively and independently manage workload while exhibiting good judgment. Strong written and oral communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills. The capabilities, skills and knowledge required is normally acquired through Bachelor's Degree and/or equivalent work experience. Ability to obtain proper licensing as required. About Us This position may have in-office requirements depending on candidate location. At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. Liberty Mutual has proudly been recognized as a \"Great Place to Work\" by Great Place to Work\u00ae US for the past several years. We were also selected as one of the \"100 Best Places to Work in IT\" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}