We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Maintains and tracks accurate data in various computer systems. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multi-task in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Must be able to pass state-specific insurance tests specific to this role, and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired. Our Gold team plays an essential role in delivering peace of mind to our customers and agents, and we look forward to having you join us to help achieve our goals together.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503354975", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618503525338, "name": "Associate Agent Customer Service Representative", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States"], "hot": 0, "department": "Customer Service", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1744730820, "t_create": 1744309680, "ats_job_id": "69701", "display_job_id": "2025-69701", "type": "ATS", "id_locale": "2025-69701-en", "job_description": null, "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503525338", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618503500924, "name": "Associate Gold Customer Service Representative Bilingual Spanish & English", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Chandler, Arizona, United States", "Lake Mary, Florida, United States", "Heathrow, Florida, United States", "Phoenix, Arizona, United States", "Tucson, Arizona, United States", "Plano, Texas, United States"], "hot": 0, "department": "Customer Service", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1744740000, "t_create": 1744225680, "ats_job_id": "69681", "display_job_id": "2025-69681", "type": "ATS", "id_locale": "2025-69681-en", "job_description": "Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding renewals, coverage, eligibility, billing, and policy changes. Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business. Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products and services. Upholds our customer care standards by achieving individual goals on call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability. Maintains and tracks accurate data in various computer systems. Associate degree in a business-related field or equivalent experience required. A minimum of 6 months related work experience is required with customer service experience preferred. Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format. Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment. Must have the ability to handle confidential and proprietary information. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft Office tools is necessary. Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions. Must be able to pass state-specific insurance tests specific to this role, and be able to obtain necessary licenses in all applicable states. The training and testing are provided by the company if hired. Our Gold team plays an essential role in delivering #peaceofmind to our customers and agents, and we look forward to having you join us to help achieve our goals together.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503500924", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618503449863, "name": "Senior Agent Customer Service Rep", "location": "Honolulu, Hawaii, United States", "locations": ["Honolulu, Hawaii, United States"], "hot": 0, "department": "Customer Service", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1744733340, "t_create": 1743800760, "ats_job_id": "69612", "display_job_id": "2025-69612", "type": "ATS", "id_locale": "2025-69612-en", "job_description": "Answer inbound customer calls offering solutions to agent and customer questions and taking the opportunity to educate agents and customers on products and services. Present new products and services to Safeco's agents and customers Research policy, coverage and eligibility provisions related to unique circumstances Perform all responsibilities to achieve individual goals on quality, time and client satisfaction results Resolves escalated calls. Stays updated on and properly executes upon newsflashes, new workflows and processes Participate as subject matter expert on project teams impacting the contact center (processes, systems, programs, etc) Mentor and coach more inexperienced reps on skills and site workflows. Provide leadership by participation in site programs or contests, facilitating stand up meetings, teaching sections of new hire training, etc Associates degree in a business related field preferred and a minimum of 2 year as an Agent CSR or a minimum of 4 years external insurance customer service work experience is required. Working knowledge of Personal Lines insurance products, plans and programs in a customer service environment. Ability to review, record and organize written data from a variety of sources with no pre-established format. Excellent oral, written, interpersonal and influencing communication skills, and the capacity to multi-task in a structured work environment, are required. Ability to handle confidential and proprietary information is critical. Proficiency with computers is mandatory. Knowledge and ability to use Microsoft office tools is necessary. 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Telephony Data Integration: Oversee the integration of real-time and historical call detail data to enhance decision-making and customer service quality. Quality Monitoring: Manage the quality assurance processes including call recording, screen capture, and ensure effective collection, storage, access, and retrieval of monitoring data. Workforce Management & Optimization: Drive the integration of contact center systems with HR, scheduling, and payroll for effective forecasting and adherence strategies. Process Automation: Implement and oversee process automation solutions related to employee onboarding, offboarding, and role changes while also driving operational efficiency through the use of Robotic Process Automation (RPA). Speech-to-Text Capabilities: Lead initiatives for transcription, summarization, and advanced analytics using speech-to-text technology. Communication Technologies: Manage SMS and Email communication technologies to ensure seamless customer engagement and operational efficiency. Knowledge Management: Oversee the implementation and maintenance of knowledge management systems to empower agents and improve customer interactions. Stakeholder Management: Foster strong relationships with our executive business operations team, acting as a key connector between technology and business operations to ensure strategic alignment to deliver innovative initiatives. Platform Management: Direct the utilization and optimization of platforms including but not limited to Twilio, Calabrio, Cyara, AWS, and Acqueon (dialer) while staying abreast of upcoming developments and offerings in the CCaS space. Team Leadership: Build, mentor, and lead a high-performing team focused on continuous improvement and driving customer satisfaction. Bachelor's or Master's Degree in technical or business discipline or related experience; Master's Degree preferred. Generally a minimum of 15 years of experience (10+ years of experience in contact center technology management, with a strong focus on telephony systems and customer interaction management) with 5 years in leadership role desirable. Proven experience managing large-scale contact center operations and technology transformations. Expertise in telephony data integration, quality monitoring, workforce management, robotic process automation (RPA), SMS/Email communications, and knowledge management. Familiarity with leading platforms including, but not limited to, Twilio, Calabrio, Cyara, AWS, and Acqueon. Strong leadership and team management skills with a demonstrated ability to drive change and foster a culture of delivery, creativity and results. Exceptional analytical and problem-solving skills with the ability to communicate complex ideas clearly to stakeholders at all levels.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503465519", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618503272697, "name": "Surety Claims Assistant", "location": "Plymouth Meeting, Pennsylvania, United States", "locations": ["Plymouth Meeting, Pennsylvania, United States", "Seattle, Washington, United States", "Suwanee, Georgia, United States", "Hoffman Estates, Illinois, United States", "Plano, Texas, United States"], "hot": 0, "department": "Claims", "business_unit": "0060-GRS-Global Surety-US", "t_update": 1743539520, "t_create": 1743111060, "ats_job_id": "69461", "display_job_id": "2025-69461", "type": "ATS", "id_locale": "2025-69461-en", "job_description": "Handles routine aspects of identifying, opening, and processing claims activity for assigned products line and/or business segments. Performs other administrative duties needed to support the claims handling activities in assigned region or provides assistance/support to other regions as needed. Receives claims notification, investigates and researches matters to identify claims and send to Manager for assignment if appropriate. Upon assignment, obtain claim file instructions (CFI) and open claim/lawsuit in database. Close and document claim/lawsuit upon completion per request of Claims Handler/Manager. As directed, identify, develop, create, revise and process correspondence, letters and notifications using templates to claims party within established timelines for new and ongoing claims. May obtain background information from claimant or obligee and ensure all parties have proper documentation. May produce discovery for courts and send to appropriate parties as required. Services and responds to internal and external customer needs providing an exceptional customer experience. Assists customers with inquiries and answers questions and follows up to ensure customer satisfaction. Processes claim payments and research/verify OFAC prior to paying claimant/consultant. May processes salvage/cash receipts and expense payments. May submit reserve request worksheet under direction of Claims Handler. Create and/or maintain reports as appropriate. Provide claims, administrative and technical support functions to Surety Claims Handlers and staff. Schedules meetings and coordinates events as appropriate. Develop a basic understanding of the Surety industry, including claims processing and state/country legal guidelines, lien and bond claim law and claim handling techniques Understand basic claims documents and scenarios (e.g. commercial, fidelity, and/or construction documents as well as major parties of a bonded obligation and common dispute that may arise under the bond). Participate in training as appropriate Special projects as assigned. Bilingual candidates who can speak Spanish, French, and Hindi are preferred but not required. High school diploma or equivalent required, Associates degree preferred 1 year of related administrative work experience in law, construction or other business desired Basic knowledge of Surety, including Surety-specific terminology preferred", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503272697", "isPrivate": false, "latlongs": "40.1023319,-75.2743467"}, {"id": 618503416914, "name": "Lead Product Designer", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Remote, Remote, United States"], "hot": 0, "department": "Strategy & Planning", "business_unit": "3029-USRM-Experience & Strategy-US", "t_update": 1744651200, "t_create": 1743715620, "ats_job_id": "69585", "display_job_id": "2025-69585", "type": "ATS", "id_locale": "2025-69585-en", "job_description": "Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. Description Lead UX Product Designer - Insurance Professional Service Experience This position will have hybrid in-office requirements if you are located within 50 miles of Portsmouth, NH, Boston, MA, Seattle, WA, or Plano, TX Join the USRM User Experience organization at Liberty Mutual! The USRM UX organization is on a mission to create extraordinary digital experiences that position our company to win with our customers, agents, and prospects. We strive to provide the best digital quoting, customer service, and claims experiences in the industry, delivering innovative solutions that exceed customer and agent expectations. About the team: You'll join a 60+ person UX organization consisting of kind and talented product designers, content designers, and UX developers. About this role: We're looking for a Lead Product Designer to join the Insurance Professional Servicing team within the USRM Servicing domain. This role will support the modernization of our service tools and experiences used by service reps and independent agents to service our customers. As a UX Lead, you will support a team of UX product designers and content strategists in delivering user-centered design solutions to create best-in-class digital tools for power users aimed at increasing rep efficiency, improving satisfaction, and reducing expenses and technology costs. You'll experience a high degree of autonomy as you set the team's standards of communication, quality, and process. You will work with business, engineering, and product owner partners to understand the business vision and objectives and collaborate daily to deliver design solutions that meet both user needs and business goals. You'll also benefit from the support of our broader UX community, where you can exchange ideas and learn from other design, content, and research practitioners. In this role you will: Leverage strong executive skills to navigate stakeholder needs and relationships, continually increasing trust and partnership. Set the standard for proactive collaboration, effective communication and feedback, and quality UX practice for the rest of the team. Elevate the team's design craft, use of UX best practices, and application of user-centric thinking to make design decisions. Drive quality and consistency of design deliverables across the team and ensure all design efforts contribute to a cohesive user experience across ecosystem. Work in an agile environment. You will partner closely with product owners, product designers, and engineers, as well as content designers, marketers, analysts, and researchers. Dig deep into user problems. You'll be tasked with understanding complex product requirements and untangling interaction design problems to find the best solutions to help users complete their tasks. Continuously seek and integrate user feedback. You will help identify user research needs and participate in immersive user research, concept testing, and usability testing to evaluate UX effectiveness and determine where and how to optimize the experience. Coordinate across multiple projects and workstreams. You'll learn a complex product ecosystem and collaborate with other teams to ensure a seamless experience for the user. Qualifications As typically acquired through a Bachelor`s degree or equivalent experience and 8+ years of experience in a related field:Experience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup Familiarity with the following core disciplines, with demonstrated expertise in at least two and proficiency in two others: visual design, UX design, prototyping, front-end development, user research and/or experiment design Exceptional written and oral communication skills Comfortable interacting with all levels of the company Proven ability to present projects and status reports to senior management Strong organization and analytic thinking skills, with ability to translate complex content into user scenarios, flows and diagrams Proven track record of collaborating effectively with cross-functional teams About Us As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 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Collaborates with squad/teams, technologies and architects across multiple portfolios to develop a deep understanding of the technologies and systems they support. Accountable for leading cross portfolio strategic initiatives. Sets ambitious and clear cross portfolio strategy, develops comprehensive product vision and translates into roadmaps based on ongoing input from stakeholders. Accountable for developing and achieving product level KPIs. Manages product(s) with expert level of strategy, scope, and complexity. Leads IT and business leadership to align development and business goals and priorities while working with stakeholders and the squad/team to remove roadblocks to execution. Owns and maintains the product cross portfolio/program level backlog and is accountable for its contents and prioritization. Resolves open issues/questions quickly and efficiently. Contributes to priorities for and leads portfolio quarterly planning. Leads the analysis and reporting on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product. Advanced knowledge of Agile development methodologies as typically acquired through a Bachelor`s degree in relevant field (business, computer science, humanities etc) and a minimum of 10 years direct experience with Agile teams as well as 7 years in business, technology, or consulting Master`s degree preferred High level of proven business expertise needed to set clear priorities for product and understand business value impacts Develops strong stakeholder relationships and influencing across multiple organizational boundaries Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs Ability to lead varied audiences through census building Technical proficiency required to participate in sprint planning and have an informed, independent voice Strong influencing skills", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618503324337", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618503334535, "name": "Inbound Sales Representative, Remote", "location": "Jacksonville, Florida, United States", "locations": ["Jacksonville, Florida, United States"], "hot": 0, "department": "Sales - Inside/Call Center", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1744289040, "t_create": 1743521520, "ats_job_id": "69534", "display_job_id": "2025-69534", "type": "ATS", "id_locale": "2025-69534-en", "job_description": "A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in what you're selling, and you enjoy connecting customers to the right products for their individual needs. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules, and the varying needs of our policyholders. A Customer-Centric Closer: While sales is in your title, integrity is in your nature. That means you sincerely care that our customers get exactly the quality products and services they need to embrace today and confidently pursue tomorrow. Position Details: From day one you will begin paid training in a remote work environment. All insurance representatives need to hold a Property & Casualty Insurance license. If you do not have one, no worries, paid training also includes licensing! Training extends over a period of 16 weeks for licensed hires and 18 weeks for unlicensed hires. Comprehensive medical benefits from Day 1. No cold calls, all incoming warm leads. Opportunities for rewards and recognition. Must be available to work a schedule of 4 weekdays and 1 weekend day with a mid-morning start time. Example 11am-8pm (CST). This schedule can be expected for a minimum of 12 months before consideration for another shift. All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a minimum 100 MBps download speed and 20 MBps upload speed. 2-3 years sales experience preferred. 2 years of sales/service-related work experience required. 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!important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}