We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Bachelor's degree with coursework in math, engineering or related areas (or equivalent) and at least 5 years of directly related consulting experience in loss prevention or progressive safety/heath field. Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE. Advanced knowledge, skills and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management and progress measurement. Fully effective interpersonal, writing and other communication skills required to develop and maintain relationships with customers, peers, and industry contacts. Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite. 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Monitor, investigate, and communicate drivers of results, including plan, variance-to-plan, and trends. Contribute to driving informed opinions on quarterly Plan reforecasts. Engage with the planning systems and processes to support well-informed, efficient, and organized planning rounds. Lead with purpose and vision; manage and direct analysts and provide coaching and mentoring to analysts on the team and within the department. Continuously assess the effectiveness of the tools, reports, and processes, and identify review opportunities. Establish relationships and collaborate with cross-functional areas to ensure we are appropriately interpreting, collecting, and generating sound and consistent perspectives. Innovate better ways to depict and explain plan changes and monitoring insights. Bachelor's degree required; Masters degree preferred. Fellowship in the Casualty Actuarial Society (FCAS) or near-FCAS designation preferred. 5-10 years progressively responsible experience, including supervisory experience. Ability to foster teamwork and relationships across organizational line. Knowledge of underwriting concepts including company/agency relationships' importance to the business success. Written and verbal communication skills, including the ability to effectively express technical actuarial and statistical concepts to non-technical individuals internal and external to the organization. Advanced decision making, problem solving and analytical skills. 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Prepare and/or input general ledger entries by utilizing set procedures and various accounting systems. Research complex accounting treatment and policies by utilizing available technology and other resources. Research and resolve complex reconciling issues and discrepancies; take corrective measures to prevent. Provide customer service to internal and external groups. Review financial reports for accuracy and ensure timely preparation. Prepare analysis and be prepared to provide explanations for unusual and/or inconsistent trends. Suggest process improvement initiatives and provide solutions to enhance current processes. Responsible for efficiently assisting the Accounting Manager in managing the accounting and financial activities pertaining to pensions and post-retirement benefits for the organization. Collaborate with cross-functional teams and external teams to gather data and ensure accurate and timely recording of pension and post-retirement transactions. Collaborate with external auditors and consultants during audits and other financial reviews. Maintain strong relationships with relevant external stakeholders, such as actuaries, auditors, and benefits team ensuring effective communication and timely resolution of any issues or inquiries. Proactively manage and analyze monthly cash flows to support financial planning and decision-making. Create monthly financial exhibits highlighting key financial metrics, trends, and variances to provide valuable insights and support informed decision-making. Bachelor's degree (Accounting or Finance) required. CPA or advanced degree in Accounting preferred. Minimum of 5 years of accounting or finance experience. Pension or post retirement accounting experience strongly preferred. Must demonstrate attention to detail in a fast-paced work environment and the ability to adapt quickly to changing conditions to achieve results. 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Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues. Uses de-escalation tactics and when necessary, escalates to appropriate team. Processes policyholder transactions accurately and within Customer Response Center established time standards. Interprets policy contracts to insured based on expert knowledge of personal lines auto products. Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. Understands aspects of billing systems as it pertains to policy coverage. Identifies and communicates transactions and impact to policy premium. Evaluates and makes decisions regarding exceptions to payment plan and fees. Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results. Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service. Develops and maintains product, procedural and technical systems knowledge. Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity. * Associates degree and 1+ year Insurance experience preferred. 3-5 years related Customer Service experience is required. Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. Excellent communication and interpersonal skills are required. 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Continually assesses the business value and efficiency of the work performed, identifying, and implementing improvements. Cultivates an environment focused on development by assigning projects to build teammates' strengths and sharing knowledge through training or reviewing their work. Trains others on financial systems and manages key interfaces and interdependencies. May make recommendations for enhancements to financial systems and associated processes and participate in or lead their implementation. Bachelor`s degree (Finance or Accounting or data analytics) required. CPA or advanced degree in Accounting, Finance, or Business preferred. Minimum of 5 years of finance or analytics experience. Experience and confidence working with large data sets, using advanced Excel functionality, as well as, ability to utilize advanced tools such as PowerBI, Power Query, and PowerPivot would be a plus. 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Assists in ensuring risks/exposures are accurately identified, proper controls implemented, and compliance monitored. Analyze organizational quality assurance and/or regulatory practices through detailed and timely audits to ensure compliance with internal and external financial, regulatory, and quality controls. Inform all concerned CI Claims partners, Other CI Departments (Financial/Legal) and Corporate Departments (Office of Corporate Compliance/Public Affairs) of identified quality assurance and/or compliance issues using clear, consistent and accurate reports. Ensures audit reports (secondary reviews for QA), are completed timely, tracked, and distributed to the appropriate CI Claims management and other involved parties. Audits include the Monthly Suite of Quality Assurance Reports, Regional Quality Reviews, State Quality Reviews, Home Office Internal Audits, Helmsman Audits, Involuntary Market Audits, Laser Audits, Focus Audits, etc. Consults with QA and/or Compliance management to provide appropriate Commercial Insurance Claims management with meaningful remediation/action plans for all quality assurance reports, regional and state audit failures, and other audit issues as appropriate. Participates in calibration and/or re-testing to determine whether the remediation/action plans developed were successfully implemented and corrected previously identified issues. Assists in delivering training to assist Commercial Insurance (CI) Claims Regions and/or Departments in understanding quality assurance, compliance, and key operational requirements. Elevates continued quality assurance, compliance failures, or newly identified risks to proper levels of QA and/or Compliance management. 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Actively participates in the divisional strategic planning process, maximizing impact on customer risk of loss as well as market differentiation with Brokers. Develops and leads relationships with key Underwriting market segment leaders in National Insurance to operationalize those strategies. Ensures alignment between staff technical/consultative skills and service strategy needs as well as internal quality standards. Identifies skills gaps and builds development strategies in collaboration with Specialists and Technical Directors. Effectively triages work to achieve appropriate utilization of Consultants and Virtual capabilities Ensures staffing level and technical skills are appropriate to meet National Insurance objectives. Recruits a high performing results oriented staff. Fosters internal Talent Mobility to build deeper talent feeder pools that result in greater diversification of staff. Ensure appropriate compliance with all legislation, corporate policies, and programs. Leads and directs project teams as assigned. Achieves all of the above with a span of control of 9 or above. 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Provides an array of expert consultative services to an assigned group of customers within a specialized technical area or territory. Provides coaching, mentoring and training to enhance their development and effectiveness. Develops policies, procedures, service tools, technical resources, techniques and new products in order to support and enhance the delivery of loss prevention consulting services. Participates in actively acquiring and retaining profitable business. Bachelor's degree with coursework in math, engineering or related areas (or equivalent) and at least 10 years of directly related consulting experience in loss prevention or progressive safety/heath field. Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE. Advanced knowledge, skills and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management and progress measurement. Fully effective interpersonal, writing and other communication skills, required to develop and maintain relationships with customers, peers, and industry contacts. Excellent coaching and mentoring skills. Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite. 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(max-width:989px){#advanced_menu_toggle[data-av_icon]:before{font-size:30px;font-weight:normal;font-family:'FontAwesome'!important;} #advanced_menu_toggle{border-width:0px;} .container{padding:0 30px;} .responsive .logo{padding-top:10px;} } .main_menu .current_page_item a .avia-menu-text{border-bottom:0!important;} @media screen and (max-width:767px){.rem-arrow a:before{content:' '!important;} .responsive #top #wrap_all .container{width:92%;max-width:92%;} #advanced_menu_toggle{left:0;right:auto;border-width:0px;} .responsive #top .logo{margin:0 auto;width:150px;} .responsive .logo img{max-height:40px;margin:0 auto!important;} #header_main{border-top:0;} } @media screen and (min-width:1024px){li#menu-item-13649 ul.sub-menu{left:207px!important;} li#menu-item-13649.dropdown_ul_available>a::after{font-family:FontAwesome;position:absolute;left:auto;margin:0 5px;font-size:10px;} } #top a:focus{outline-offset:-2px!important;opacity:1!important;} .inner-container a:focus{outline-offset:-5px!important;} @media screen and (min-width:768px) and (max-width:1024px){.header_color .main_menu ul:first-child>li>a{font-size:12px!important;} } #top .main_menu .av-main-nav ul ul{border:0!important;padding-top:0px;position:static;display:block!important;border-bottom:1px solid #000!important;overflow:hidden;background-color:transparent!important;} #top .main_menu .av-main-nav ul ul li a{padding-left:35px;font-size:12px!important;padding-top:5px;padding-bottom:5px;background-color:rgba(255, 255, 255, 0.7)!important;} #top .main_menu .av-main-nav ul ul li a:hover{background-color:rgba(232, 232, 232, 0.7)!important;} .av-main-nav ul li:last-child>a{border:none!important;} #top .main_menu .av-main-nav ul ul{border-bottom:0px solid #000!important;} } .navbar{display: none!important;} .logo{padding-right:60px!important;} #menu-item-973:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-11981:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1136:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-1435:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-3937:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} #menu-item-12966:hover{background-color:rgba(255, 255, 255, 0.8) !important;-webkit-transition: background-color 300ms linear;-ms-transition: background-color 300ms linear;transition: background-color 300ms linear;} .fa-brands{-webkit-font-smoothing: antialiased; font-style: normal; font-variant: normal; line-height: 1; text-rendering: auto;font-family: 'Font Awesome 6 Brands'} .position-details li{list-style-type: disc;} .header-wrapper{display:none!important;}.disability p {text-align:center!important;background-color:#F0F0F0!important; height:45px!important;padding-top:12px!important;} .disability a {color:blue!important;text-decoration:underline!important;} @media only screen and (max-width: 1325px){.disability p {height:67px!important;}} @media only screen and (max-width: 675px){.disability p {height:92px!important;}} @media only screen and (max-width: 480px){.disability p {height:114px!important;}}h4{margin-top: 5px;font-weight: 600;}