We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States", "Columbus, Ohio, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1777590780, "t_create": 1777075020, "ats_job_id": "75749", "display_job_id": "2026-75749", "type": "ATS", "id_locale": "2026-75749-en", "job_description": "Working in an agile, high\u2011volume environment, this role leads a team that combines production support, process engineering, and deep domain expertise to protect business continuity, reduce operational friction for claims teams, and improve the accuracy and timeliness of medical bill and claims outcomes across GRS. Provide end\u2011to\u2011end leadership for the health, stability, and performance of key claims and bill review applications (e.g., ExPRS, Strataware, BOComp/GOComp) and associated workflows. Oversee monitoring and reconciliation of high\u2011volume bill and claims flows, ensuring timely and accurate processing of finalized bill files, claim downloads, post\u2011payment files, provider and trading\u2011partner data, and related feeds. Lead incident management for this ecosystem, including detection, triage, communication, and coordination of resolution for issues impacting claim intake, bill review, archive, and regulatory/financial reporting. Manage onboarding and \"takeovers\" for new customers, programs, and fronting arrangements, including configuration, validation, and transition to steady\u2011state support. Own and govern core configuration and reference data (e.g., fronting carrier tables, max comp rates, trading partner profiles, provider and TIN data, message codes, pathways, pricing contracts). Drive stability and resiliency initiatives across the ecosystem (e.g., ExPRS stability, Strataware/FBF reliability, MQ error reduction, improved monitoring and reporting). Partner closely with Claims, Billing, SMO L1/L2, vendor partners, and technology teams to prioritize work, align on roadmaps, and ensure high\u2011quality, compliant operations. Provide business consulting and SME guidance on complex billing rules, regulatory requirements (e.g., NY Ebill, NYHCRA, state reporting), PPO/fee logic, and vendor fee tracking. Experience leading operations, production support, or platform management teams in a complex, high\u2011volume environment; claims, medical bill review, or insurance domain experience strongly preferred. Proven track record managing business\u2011critical systems with multiple upstream/downstream dependencies and vendor\u2011hosted platforms. Demonstrated experience with incident management, problem management, and stability/resiliency initiatives. Strong ability to translate business needs and regulatory requirements into operational processes, configurations, and controls. Experience collaborating with cross\u2011functional partners (operations, technology, vendors, and finance/compliance) to prioritize work and drive outcomes. Exposure to AI, automation, or analytics tools in an operational context, with a demonstrated interest in using technology to improve how teams work. Excellent communication, stakeholder management, and change\u2011management skills. AI\u2011Forward Mindset: Actively look for opportunities to embed AI and automation into team workflows as a force multiplier--simplifying routine work, improving quality and speed, and freeing people to focus on the most complex, judgment\u2011driven issues. Customer & Outcomes Focus: Anchor decisions in the needs of claims professionals, policyholders, and business stakeholders; balance speed, quality, cost, and risk thoughtfully. Operational Excellence: Set clear expectations, metrics, and routines for availability, stability, and incident performance; foster a culture of continuous improvement and learning from incidents People Development: Invest in building domain, technical, and AI fluency within the team; coach team members to adopt new tools and ways of working confidently and safely. Collaboration & Influence: Build strong partnerships across Claims, Billing, SMO, technology, and vendor organizations; influence without authority and align diverse stakeholders during high\u2011pressure situations Change Leadership: Lead the team through process, technology, and AI\u2011driven change with clarity and transparency, ensuring adoption and measurable impact. Competencies typically acquired through a Bachelor`s or Master`s Degree in technical or business discipline or equivalent experience, Master`s Degree preferred Generally a minimum of 8 years related experience with 3 years in leadership role desirable", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618516981961", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618516349066, "name": "Senior Underwriter, Middle Market Multi-Industry", "posting_name": "Senior Underwriter, Middle Market Multi-Industry", "location": "Indianapolis, Indiana, United States", "locations": ["Indianapolis, Indiana, United States"], "hot": 0, "department": "Underwriting", "business_unit": "3026-GRS-North America-US", "t_update": 1776081540, "t_create": 1774452300, "ats_job_id": "75247", "display_job_id": "2026-75247", "type": "ATS", "id_locale": "2026-75247-en", "job_description": "Manages portfolio of brokers/agents and clients. Leverages market presence and knowledge to develop and underwrite profitable business, acting as a representative for Liberty. Maintains a strong market presence, including established relationships with agents and brokers. Looks to strengthen these relationships and develop new ones. Contributes ideas for product development and participates in development and execution. Contributes to team projects (e.g., process / tool improvement). Understands the work implications of relevant legislation and regulation. Collaborates effectively across teams, stakeholders, and partners (e.g., UW Support, Claims, Actuarial, Directors of Underwriting in GRS North America). Mentors junior underwriters and new hires (not as a line manager). May analyze department`s portfolio and make suggestions for development. May recognize and communicate emerging trends of exposures within line of business expertise. Degree in Business or equivalent typically required A minimum of 2.5 years, typically 3 or more years, of progressive underwriting experience and/or other related experience CPCU or professional insurance designation preferred Proven analytical ability to evaluate and judge underwriting risks within scope of responsibility that includes competence with all phases and aspects of the underwriting process, and proficiency in the use of qualitative and quantitative tools and techniques Must demonstrate comprehension of complex technical underwriting issues and be capable of defining and implementing necessary underwriting and administrative processes/workflows to properly manage or administer those issues Proven track record of developing and underwriting profitable business", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618516349066", "isPrivate": false, "latlongs": "39.768403,-86.158068"}, {"id": 618516499828, "name": "Senior Casualty Claims Specialist - Central Standard Time Zone", "posting_name": "Senior Casualty Claims Specialist - Central Standard Time Zone", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Plano, Texas, United States", "Indianapolis, Indiana, United States", "Naperville, Illinois, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1777405020, "t_create": 1775243460, "ats_job_id": "75379", "display_job_id": "2026-75379", "type": "ATS", "id_locale": "2026-75379-en", "job_description": "Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Accountable for security of financial processing of claims, as well as security information contained in claims files. Updates files and provides comprehensive reports as required. Responsible for managing the practices and billing activities of outside and in-house counsel. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory. 1+ years Personal Lines Third Party Auto Casualty Experience. 1+ years Attorney Represented Experience. Strong written and oral communications skills required. Good interpersonal, analytical, investigative, and negotiation skills required. Customer service experience preferred. Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618516499828", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618516499608, "name": "Casualty Claims Adjuster", "posting_name": "Casualty Claims Adjuster", "location": "Lake Mary, Florida, United States", "locations": ["Lake Mary, Florida, United States", "Suwanee, Georgia, United States", "Plano, Texas, United States", "Chandler, Arizona, United States", "Indianapolis, Indiana, United States", "Naperville, Illinois, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1777405140, "t_create": 1775241480, "ats_job_id": "75377", "display_job_id": "2026-75377", "type": "ATS", "id_locale": "2026-75377-en", "job_description": "Apply now to learn and grow with us. Contribute positively; We come to work every day with the intent to make a positive impact on our work and on everyone around us. Investigates and evaluates coverage, liability, damages, and settles Bodily Injury claims directly with injured parties, within prescribed authority levels. Pursues proactive contact with injured parties through various creative means to connect, listen, empathize and make early settlement offers whenever appropriate to resolve injury claims. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims; refers tasks to auxiliary resources as necessary and advises as to proper course of action. Sends and responds to various written, telephone and SMS text inquiries to pursue resolution of the claim. Ensures adequacy of reserves. Accountable for security of financial processing of claims, as well as security information contained in claims files. Makes effective use of loss management tools and techniques to ensure accuracy in decision making. Keeps files updated with clear documentation for ease in understanding the status of investigations, evaluations and negotiations throughout the claim life cycle. Strong written and oral communication skills required. Good interpersonal, analytical, investigative, and negotiation skills required. Growth mindset; adapts well to change including new standard work and new tools Basic knowledge of legal liability, general insurance policy coverage and State Tort Law preferred. Liability experience or policy and claims knowledge preferred. Bachelor's degree preferred. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618516499608", "isPrivate": false, "latlongs": "28.7588833,-81.3178446"}, {"id": 618516704240, "name": "Principal Software Engineer", "posting_name": "Principal Software Engineer", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Columbus, Ohio, United States", "Boston, Massachusetts, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1776452820, "t_create": 1775914320, "ats_job_id": "75488", "display_job_id": "2026-75488", "type": "ATS", "id_locale": "2026-75488-en", "job_description": "Design, build, and support highly available, scalable microservices and REST APIs that power FNOL intake, loss data capture and updates, claim and contact search, coverage determination, telematics\u2011driven crash handling, and customer communications. Participate in end\u2011to\u2011end solution architecture and system design for JVM/Spring services deployed on cloud platforms, integrating with Apigee X, Entra ID, Kafka, and NoSQL/relational datastores. Own and optimize high\u2011volume, low\u2011latency APIs handling millions of requests per day, ensuring strong performance, reliability, and disaster\u2011recovery readiness. Model and manage data across relational databases and NoSQL/document stores (e.g., MongoDB Atlas, DynamoDB, DocumentDB), balancing consistency, performance, observability, and cost. Design and evolve event\u2011driven integrations (Kafka) that connect FNOL, claim registration, coverage, crash events, and outbound communications in a resilient, decoupled way. Embed security and privacy by design by driving threat modeling, enforcing modern authentication and authorization patterns (e.g., OAuth2/Entra ID via Apigee X), and protecting PII throughout the loss data ecosystem. Define and champion standards for logging, metrics, and tracing (e.g., Splunk, DataDog) to ensure services are observable, easy to debug, and easy to operate. Collaborate with product, architecture, and claims business partners to translate the team's loss data platform vision into clear technical roadmaps and well\u2011designed APIs. Provide strong operational support for team owned services, including participating in the on\u2011call rotation, responding to production incidents and client requests (e.g., via Slack and Splunk/DataDog dashboards), driving root\u2011cause analysis, and creating follow\u2011up work to improve reliability. Mentor and coach engineers on system design, cloud\u2011native practices, testing, and operational excellence; foster a culture of continuous improvement and learning. Required 8+ years of professional software engineering experience, including significant hands\u2011on work in Java/JVM with Spring/Spring Boot building production APIs and services. Proven experience architecting and operating cloud\u2011hosted microservices at scale, ideally on platforms such as Cloud Foundry or Kubernetes with AWS\u2011backed services. Strong background designing RESTful APIs and integration contracts for high\u2011throughput, low\u2011latency systems, including experience with OpenAPI/Swagger and API gateways (e.g., Apigee X or equivalent). Solid experience with both relational databases (e.g., Oracle) and NoSQL/document datastores (e.g., MongoDB Atlas, DynamoDB, DocumentDB), including schema design, performance tuning, and data access patterns. Hands\u2011on experience with event\u2011driven architectures and messaging platforms such as Kafka, including designing resilient publish/subscribe and streaming patterns. Demonstrated ability to lead system design and architecture for complex, distributed systems, balancing functional requirements with scalability, resilience, and cost. Strong understanding of security, privacy, and compliance in distributed systems (OAuth2, role\u2011based access, encryption in transit/at rest, PII handling) and experience participating in or leading threat modeling. Experience with observability tooling (e.g., Splunk for logging, DataDog or similar for metrics and APM) and using data to drive performance, reliability, and capacity decisions. Proven track record of technical leadership and mentoring, influencing cross\u2011team decisions, and partnering closely with product and business stakeholders. Excellent communication skills, with the ability to explain complex technical concepts in clear, concise language to technical and non\u2011technical audiences. Experience in insurance, financial services, or other highly regulated domains, especially claims, policy, or telematics\u2011driven products. Hands\u2011on experience with Guidewire ClaimCenter, including integrating external services or data platforms with ClaimCenter in a production environment. Familiarity with canonical data models and legacy system integration patterns. Experience working with telemetry/telematics vendors or messaging/notification platforms (SMS, push, email) in high\u2011volume customer\u2011facing systems. Eight or more years of software engineering experience Strong background in business operations and strategies, including global technology and financial services trends Hands-on involvement with layered systems architectures, designs and shared software concepts Familiarity with functional and system integration testing Experience working in an agile environment Excellent negotiation, facilitation and consensus-building capabilities Openness and adaptability to respond to fast-moving circumstances Proficiency in multiple object-oriented programming languages and tools Excellent oral and written communication skills Aptitude for working in teams In-depth knowledge of diverse and emerging technologies, architectural concepts and principles A deep understanding of layered solutions and designs Awareness of policies regarding security and privacy Understanding of backlog tracking, burndown metrics and incremental delivery A Bachelor's or Master's degree in a technical or business discipline, or equivalent experience", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618516704240", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618516780006, "name": "Unrepresented Bodily Injury Rideshare Commercial Claims Adjuster - Associate Claims Specialist", "posting_name": "Unrepresented Bodily Injury Rideshare Commercial Claims Adjuster - Associate Claims Specialist", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Boston, Massachusetts, United States", "Las Vegas, Nevada, United States", "Suwanee, Georgia, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "Indianapolis, Indiana, United States", "Hoffman Estates, Illinois, United States", "Weatogue, Connecticut, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1776949320, "t_create": 1776269760, "ats_job_id": "75576", "display_job_id": "2026-75576", "type": "ATS", "id_locale": "2026-75576-en", "job_description": "Assists in providing service to policyholders/customers on mid-sized and/or large commercial accounts. Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly. Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources. Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits. Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols. Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action. Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources. Updates file and provide comprehensive reports as required. Effective interpersonal, analytical and negotiation abilities required Ability to provide information in a clear, concise manner with an appropriate level of detail Demonstrated ability to build and maintain effective relationships Demonstrated success in a professional environment; success in a customer service/retail environment preferred Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory Licensing may be required in some states", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618516780006", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618517038814, "name": "Director, Cybersecurity - GRC", "posting_name": "Director, Cybersecurity - GRC", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Boston, Massachusetts, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1777651740, "t_create": 1777389480, "ats_job_id": "75799", "display_job_id": "2026-75799", "type": "ATS", "id_locale": "2026-75799-en", "job_description": "CRISP - Cyber Risk Insights & Service Program CARR - Cyber Advisory and Risk Reporting COP - Community of Practice Define and execute the Risk Assurance strategy aligned to enterprise GRC objectives. Serve as senior advisor on cyber risk posture and emerging threats. Champion AI, automation, and innovative risk assurance technologies. Lead, mentor, and develop high-performing cybersecurity teams. Build inclusive culture focused on innovation and growth. Attract and retain top cybersecurity talent. Bachelor's or Master's Degree in technical or business discipline or related experience; Master's Degree preferred. Minimum 10+ years Cybersecurity experience with 5 years in leadership role. Demonstrated real world, hands-on technical design and implementation experience. Strong familiarity with Information Security precepts, practices, and solutions. Extensive knowledge across a broad range of identity and access management technologies. In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities. In depth knowledge of project delivery, business operations, objectives and strategies. Advanced knowledge of management concepts, practices and techniques. Strong interpersonal skills with the ability to effectively influence others. Ability to build collaborative working relationships with a broad range of enterprise stakeholders. Strong decision-making capabilities, with proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one. Establish KRIs, dashboards, and executive reporting. Advise on risks from AI, emerging technologies, and system design. Ensure alignment with enterprise governance frameworks and regulatory requirements. Partner across GRC functions for integrated risk governance. Promote standardized yet flexible security governance models.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618517038814", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618517040097, "name": "Director, Engineering - Electronic Content Solutions - USRM Tech", "posting_name": "Director, Engineering - Electronic Content Solutions - USRM Tech", "location": "Portsmouth, New Hampshire, United States", "locations": ["Portsmouth, New Hampshire, United States", "Boston, Massachusetts, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States", "Columbus, Ohio, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1777984380, "t_create": 1777396680, "ats_job_id": "75803", "display_job_id": "2026-75803", "type": "ATS", "id_locale": "2026-75803-en", "job_description": "Description US Retail Markets (USRM) Claims & Servicing Technology is seeking a strategic and execution focused engineering leader to serve as Engineering Director for our Electronic Content Solutions portfolio. In this role, you'll lead a high-performing team within the USRM Claims & Servicing Tech organization focused on delivering reusable enterprise content solutions capabilities. You'll also help shape and drive the engineering strategy for platforms such as Publishing, Enrich and Document Management. This role partners closely across Personal Lines and Small Commercial Claims, Service and Product organizations, data office and data science teams. As Engineering Director, you will be responsible for building, developing, and empowering a high-performing engineering team that delivers innovative, scalable solutions. You will lead both people leaders and senior technical leaders, overseeing talent development and resource alignment to ensure the team is positioned to meet evolving business priorities. As a senior leader, you will also contribute to broader organizational planning and serve as a thought leader who advances the craft of engineering across USRM and Liberty Mutual. About the role: Lead and develop a high-performing engineering organization, including both people leaders and senior technical leaders. Shape and drive the engineering strategy for migrating rating programs and implementing new programs within our modern rating engine using enterprise architecture standards, modern engineering practices, and long-term technology direction. Partner closely with cross-functional stakeholders to co-develop solutions that accelerate speed and unlock business value. Foster a culture of technical excellence, continuous learning, and experimentation, while ensuring high standards for code quality, system reliability, and operational efficiency. Oversee talent development, performance management, and succession planning across the team, including hiring, coaching, and mentoring of engineering managers and senior technical leaders. Influence enterprise technology strategy by contributing to architectural decisions, platform investments, and the adoption of emerging technologies such as GenAI, while leveraging and building cloud-native platforms. Collaborate with senior and executive leaders across USRM, and Liberty Mutual to align engineering priorities with business goals, manage interdependencies, and support broader organizational planning. Represent the team in strategic planning, budgeting, and resource allocation discussions, ensuring effective deployment of engineering capacity across initiatives. Serve as a thought leader and visible champion for innovation and engineering craft within USRM and across Liberty Mutual's broader technology community. Qualifications Bachelor's or Master's Degree in technical or business discipline or related experience; Master's Degree preferred. Generally, more than 10 years related experience with 5 years in leadership role. In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities. In-depth knowledge of business operations, objectives and strategies. In-depth knowledge of project planning methodologies and tools and IT standards and guidelines. Advanced knowledge of management concepts, practices and techniques. Ability to promote a team environment consisting of several teams. Highly developed negotiation, facilitation and consensus building skills. Highly developed oral and written communication skills; strong presentation skills. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618517040097", "isPrivate": false, "latlongs": "43.0717552,-70.7625532"}, {"id": 618517063456, "name": "Director, Engineering - Policy Migration - USRM Tech", "posting_name": "Director, Engineering - Policy Migration - USRM Tech", "location": "Indianapolis, Indiana, United States", "locations": ["Indianapolis, Indiana, United States", "Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1777985160, "t_create": 1777554000, "ats_job_id": "75834", "display_job_id": "2026-75834", "type": "ATS", "id_locale": "2026-75834-en", "job_description": "Build, lead, and develop a high-performing engineering organization, including engineering managers and senior technical leaders. Foster a culture of technical excellence, innovation, accountability, and continuous learning. Oversee talent strategy including hiring, coaching, performance management, and succession planning. Establish and scale global engineering teams, including vendor and offshore strategies aligned to capacity and cost objectives. Partner with Product, Underwriting, Data, Experience, and Architecture teams to deliver business value and seamless customer experiences. Collaborate with senior and executive leadership to align engineering priorities with enterprise strategy and modernization goals. Own delivery outcomes, including timelines, quality, system health, and business impact. Represent engineering in strategic planning, budgeting, and resource allocation discussions. Serve as a thought leader in engineering and modernization, influencing architecture, platform investments, and emerging technologies (e.g., GenAI, cloud data platforms). Bachelor's or Master's degree in Computer Science, Engineering, or related discipline. 10+ years of technology experience with 5+ years in senior leadership roles. Experience leading large-scale policy administration transformations in P&C insurance. Deep expertise in Guidewire PolicyCenter (Guidewire Cloud preferred). Strong experience with large-scale data migration, ETL/ELT, reconciliation, and production cutovers. Proven ability to lead large, globally distributed engineering teams (75-150+ engineers). Strong knowledge of cloud-native architectures, microservices, APIs, and DevOps practices. Demonstrated ability to lead complex, cross-functional programs and influence senior stakeholders. Strong business acumen with the ability to align technology outcomes to business strategy. Establish data quality, validation, auditability, and reconciliation frameworks to support go/no-go decisions and regulatory compliance. Ensure adoption of best practices across software development, DevOps, security, and quality engineering. Lead and develop a high-performing engineering organization, including managers, senior engineers, and global/vendor teams. Own the end-to-end policy and data migration strategy, including mapping, transformation, trial conversions, reconciliation, cutover, and stabilization. Be accountable for delivery of migration milestones across a multi-year modernization program. Establish data quality, validation, auditability, and reconciliation frameworks to support regulatory and business requirements. Drive cross-functional execution across Guidewire, system integrators, platform teams, and downstream systems. Shape engineering strategy aligned with enterprise architecture, cloud platforms, and long-term modernization goals. Ensure adoption of best practices across software engineering, DevOps, security, and reliability. Partner with Product, Underwriting, Data, and Experience teams to deliver measurable business outcomes. Represent engineering in executive-level planning, funding, and prioritization discussions. Build a strong engineering culture focused on accountability, innovation, and continuous improvement. Serve as a thought leader influencing engineering practices and enterprise technology direction.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618517063456", "isPrivate": false, "latlongs": "39.768403,-86.158068"}, {"id": 618514148164, "name": "Manager, Engineering - (Guidewire PolicyCenter Platform)", "posting_name": "Manager, Engineering - (Guidewire PolicyCenter Platform)", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Columbus, Ohio, United States", "Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1776081420, "t_create": 1763045700, "ats_job_id": "73164", "display_job_id": "2025-73164", "type": "ATS", "id_locale": "2025-73164-en", "job_description": "Responsible for hiring, managing, and deploying resources across team(s) to enable optimal alignment of staff to business priorities. Manages total cost of ownership, advocates for removal of technical debt, and supports team effectiveness. Ensures the PolicyCenter platform and adjacent ecosystem (Integration Gateway, Product Definition, Jutro Digital, internal developer platform) are enhanced and maintained to meet business needs; defines KPIs and success measures with Product Owners. Understands the business domain and product vision; aligns team work with Scrum Masters, Architects, Product Owners, and stakeholders toward shared goals; maintains a unified, prioritized backlog. Monitors team effectiveness and addresses issues impacting productivity; removes roadblocks and manages interdependencies. Initiates and fosters partnerships with Guidewire, vendors, technology managers, and executives; aligns capabilities and roadmap to Liberty standards and cost goals; ensures external SaaS platforms meet technology, security, operational, and performance standards. Manages quality of work, addresses performance issues promptly, conducts performance reviews, drives professional development (rotations, special assignments), and provides technical coaching and mentoring. Hires talent and actively engages in recruiting; coordinates with vendors for consistent onboarding and transitions. Leads adoption of DevSecOps and SRE practices; improves CI/CD pipelines, observability, secure-by-default guardrails, and internal tooling to accelerate delivery and reduce operational load. Ensures platform scalability, reliability, performance, security, and upgrade readiness; builds solutions to measure conformance and upgradeability. Owns the PolicyCenter value stream; integrates Release and Value Stream Management and establishes/tracks DORA & HPE metrics (Lead Time, Deployment Frequency, Change Failure Rate, MTTR), SLOs, and flow efficiency to drive continuous improvement and clear ROI. Establishes enterprise-grade data governance and stewardship for policy data: defines canonical models and authoritative sources; enforces policies for definitions, ownership, access, retention, and classification; implements metadata, lineage, and catalog entries; sets data quality SLAs/SLOs and KPI dashboards (completeness, accuracy, timeliness, lineage); manages data contracts and schema/versioning across APIs and events; drives master/reference data practices; ensures compliant handling of PII with least-privilege access; embeds data observability and incident management. Supports AI-native workflows on the platform (model evaluation, observability, safe operations) and applies AI/ML and Generative AI to improve automation, insight, and customer experience. Speaks the language of APIs, infrastructure, data models, and cloud architecture; collaborates across Product, Engineering, Security, and support teams to ensure seamless integration, optimal performance, and compliance in a regulated environment. Participates in developing technology vision, strategies, and operating plans for the platform; may establish financial plans and manage to budget; evaluates, selects, and implements new technologies to enhance the platform and developer experience (e.g., internal documentation, self-service environments, internal developer portal). Set technical direction, review designs and code, and ensure best practices in PolicyCenter configuration, integration, testing, and release. Remove blockers, manage interdependencies, and align work across teams toward product goals. Define platform KPIs, dashboards, and reporting to provide transparency and drive action. Collaborate with Guidewire and internal Architecture to evaluate new capabilities, ensure upgradeability, and optimize cost. Lead the rollout of secure-by-default patterns, automated controls, and platform guardrails. Partner with Product, Engineering, and Security leadership to align infrastructure capabilities with business needs. Own the PolicyCenter data domain: define canonical data models, data contracts, and authoritative sources for policy, product, rating, and underwriting data. Build and operationalize data quality SLAs/SLOs and KPI dashboards (completeness, accuracy, timeliness, lineage, change failure rate for data pipelines) for Policy data. Implement and maintain metadata, lineage, and catalog entries for PolicyCenter datasets; ensure upgradeability and alignment with Guidewire's data model. Partner with Enterprise Data Office, Security, and Legal to ensure compliant handling of PII and policy data (privacy, consent, auditability, least-privilege access). 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Experience establishing data governance in regulated environments; familiarity with frameworks (e.g., DAMA, DCAM) and tools (e.g., Collibra, Alation). 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