We’re committed to putting people first – if you need an accommodation as you go through the job searching, application, and interviewing process, please click here for more information.
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Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618520407327", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618520493550, "name": "Director, Engineering - Property & Specialty (P&S) Delivery - USRM Tech", "posting_name": "Director, Engineering - Property & Specialty (P&S) Delivery - USRM Tech", "location": "Boston, Massachusetts, United States", "locations": ["Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "0027-LM Technology-US", "t_update": 1793215740, "t_create": 1793130900, "ats_job_id": "262399", "display_job_id": "2026-262399", "type": "ATS", "id_locale": "2026-262399-en", "job_description": "Description USRM Technology is seeking a passionate, transformational Director, Engineering to lead the Property & Specialty (P&S) Delivery portfolio. This organization directly drives the design and build of product capabilities to deliver on aggressive P&S Profit and Growth targets. As Director, you will lead a group of ~150 FTE and contractors, and will bring partners together across domains to launch, roll out, and enhance our products. You will partner closely with business stakeholders to further accelerate our ambition to grow Property & Specialty while maintaining target profitability. Central to that ambition is to pair lead lines with strong Specialty lines. Your teams will build and deliver the capabilities that make that strategy real for our customers and agents. You will also play a key role transforming how we deliver. We are re-imagining our product delivery model to materially increase our speed to market for product launches and rollouts. You will be a driving force for AI in our delivery, from spec-driven development to agentic coding, and will build the delivery engine of the future. The successful candidate will combine strategic business leadership with engineering excellence, influence investment decisions, and deliver lasting business value. About the role: Lead: Serve as a strategic technology leader, coach, and mentor for a high-performing engineering team. Attract and build talent and create an environment where teams can deliver with clarity, accountability, and urgency. Strategize: Define and advance the technology strategy, build cross-functional partnerships across domains, and drive operational excellence by optimizing processes and delivery practices to accelerate speed-to-market while maintaining the high quality. Translate business priorities, user expectations, and industry trends into technology strategies that enable growth, profitability, both in the short and in the long term. Analyze, Decide, and Execute: Use data-driven insights, business cases, engineering metrics, operational health, and risk indicators to make informed portfolio decisions, prioritization, and drive execution. Ensure teams deliver measurable outcomes, modernize critical platforms, improve resiliency and speed to market. Collaborate: Build trusted partnerships across USRM Technology, Personal Lines Product, Service, Claims, Billing, Operations, Architecture, and peer portfolio teams to align priorities, remove barriers, manage dependencies, and deliver end-to-end solutions. Balance the needs of multiple stakeholders while ensuring technology decisions remain aligned to business strategy and long-term architectural direction. Transform: Support the core Frontier team in shaping and advancing USRM's multiyear transformational journey to simplify and modernize our product offering, policy capabilities, technology landscape, and ways of working. External support: Develop and maintain a network of industry contacts and vendor relationships. Uses insights and contacts to strategically augment our teams to deliver on outcomes with flexibility. Present and Influence: Communicate frequently with senior leaders, executives, peers, and cross-functional stakeholders to build alignment around portfolio vision, strategy, investment decisions, tradeoffs, risks, and outcomes. Bring clarity to complex topics and influence decisions across a broad and senior stakeholder group. AI Fluency: Actively uses AI tools to improve the speed, quality, and scale of work; can point to concrete workflows where AI adds value; critically evaluates and validates AI-generated output; and applies AI responsibly, protecting confidential and customer data. Qualifications Bachelor's or Master's Degree in technical or business discipline or related experience; Master's Degree preferred. Generally, more than 10 years related experience with 5 years in leadership role. Proven experience leading and running a large-scale software engineering delivery engine of equivalent scale across distributed, multi-domain teams. Property & Casualty (P&C) or Specialty insurance experience highly preferred. In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities. In-depth knowledge of business operations, objectives and strategies. In-depth knowledge of project planning methodologies and tools and IT standards and guidelines. Advanced knowledge of management concepts, practices and techniques. Ability to promote a team environment consisting of several teams. Highly developed negotiation, facilitation and consensus building skills. Highly developed oral and written communication skills; strong presentation skills. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices California Los Angeles Incorporated Los Angeles Unincorporated Philadelphia San Francisco", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618520493550", "isPrivate": false, "latlongs": "42.3555076,-71.0565364"}, {"id": 618520235998, "name": "Claims Specialist II - Rideshare Commercial Auto - Attorney Represented Bodily Injury Claims Adjuster", "posting_name": "Claims Specialist II - Rideshare Commercial Auto - Attorney Represented Bodily Injury Claims Adjuster", "location": "Plano, Texas, United States", "locations": ["Plano, Texas, United States", "Boston, Massachusetts, United States", "Las Vegas, Nevada, United States", "Suwanee, Georgia, United States", "Chandler, Arizona, United States", "Lake Oswego, Oregon, United States", "Indianapolis, Indiana, United States", "Hoffman Estates, Illinois, United States", "Weatogue, Connecticut, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1792158000, "t_create": 1791896040, "ats_job_id": "262193", "display_job_id": "2026-262193", "type": "ATS", "id_locale": "2026-262193-en", "job_description": "Manages an inventory of claims to evaluate compensability/liability. Establishes action plan based on case facts, best practices, protocols, regulatory issues and available resources. Plans and conduct investigations of claims to confirm coverage and to determine liability, compensability and damages. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim, refers claims to the subrogation group or Special Investigations Unit as appropriate. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Performs other duties as assigned. BS/BA degree or equivalent work experience. Minimum of 2 years' experience in claims adjustment, general insurance or formal claims training. Required to obtain and maintain all applicable licenses. Continuing education courses leading to industry certifications preferred (e.g., AEI, IIA, CPCU). Knowledge of claims investigation techniques, medical terminology and legal aspects of claims.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618520235998", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618520398225, "name": "Product Owner", "posting_name": "Product Owner", "location": "Remote, Remote, United States", "locations": ["Remote, Remote, United States", "Columbus, Ohio, United States", "Seattle, Washington, United States", "Boston, Massachusetts, United States", "Portsmouth, New Hampshire, United States", "Indianapolis, Indiana, United States", "Plano, Texas, United States"], "hot": 0, "department": "Technology", "business_unit": "3040-USRM-Distribution & Marketing-US", "t_update": 1793026860, "t_create": 1792776180, "ats_job_id": "262367", "display_job_id": "2026-262367", "type": "ATS", "id_locale": "2026-262367-en", "job_description": "Define and communicate the vision and roadmap for small commercial quote navigation and transparency, aligned to IA Distribution's eCLIQ 2.0 portfolio and organizational priorities. Own and prioritize the product backlog; write clear, testable user stories and acceptance criteria that let engineering deliver agent value every PI. Translate agent friction and business objectives into sequenced work, focusing the squad on the capabilities that most reduce rework, clicks and abandonment. Partner with Product, Product Tech, UX and Underwriting Strategy to strategically sequence work and impact launches. Lead stakeholder engagement across business, technology and executive leadership to set expectations for timelines, capabilities and trade-offs. Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors' degree in relevant field (business, computer science, humanities etc.), 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams Master's degree preferred High level of proven business expertise needed to set clear priorities for product and understand business value impacts Develops strong stakeholder relationships and influencing across multiple organizational boundaries Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs Ability to lead varied audiences through census building Proven experience with Agile practices and expectations Comfortable with making decisions with some level of uncertainty Strong communication skills, both written and verbal Knowledge of insurance industry preferred Knowledge of relevant products and portfolio strongly preferred Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618520398225", "isPrivate": false, "latlongs": "37.09024,-95.712891"}, {"id": 618520437943, "name": "Senior Casualty Claims Specialist, Attorney Represented - Central or Eastern Time Zone", "posting_name": "Senior Casualty Claims Specialist, Attorney Represented - Central or Eastern Time Zone", "location": "Indianapolis, Indiana, United States", "locations": ["Indianapolis, Indiana, United States", "Naperville, Illinois, United States", "Remote, Remote, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1793023380, "t_create": 1793017080, "ats_job_id": "262375", "display_job_id": "2026-262375", "type": "ATS", "id_locale": "2026-262375-en", "job_description": "Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels. Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation. Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status. Confers with trial counsel and prepares trial reports. Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action. Responds to various written and telephone inquiries including status reports. Ensures adequacy of reserves. Accountable for security of financial processing of claims, as well as security information contained in claims files. Updates files and provides comprehensive reports as required. Responsible for managing the practices and billing activities of outside and in-house counsel. Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory. 1+ years Personal Lines Third-Party Auto Casualty Experience. 1+ years Attorney Represented Experience. Experience handling Litigated Third-Party Auto Casualty Claims. Experience handling Uninsured and Underinsured Motorist (UM/UIM) Claims. Strong written and oral communications skills required. Good interpersonal, analytical, investigative, and negotiation skills required. Customer service experience preferred. Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law. The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience. Ability to obtain proper licensing as required.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618520437943", "isPrivate": false, "latlongs": "39.768403,-86.158068"}, {"id": 618520143117, "name": "Claim Resolution Specialist, Personal Property", "posting_name": "Claim Resolution Specialist, Personal Property", "location": "Indianapolis, Indiana, United States", "locations": ["Indianapolis, Indiana, United States", "Louisville, Kentucky, United States", "Cincinnati, Ohio, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1791400620, "t_create": 1791396240, "ats_job_id": "262153", "display_job_id": "2026-262153", "type": "ATS", "id_locale": "2026-262153-en", "job_description": "Manages, investigates and resolves assigned Property Contents claims under limited supervision. Provides policyholders with quality customer service. Responsible for claims handling personal property losses to include large loss. Works in concert with large loss adjuster for scheduling, inventorying, adjustment and relocation assistance. Performs on-site inventory inspection and specific detail capture (50% minimum on-site) to provide to policyholder for pricing. Develops expert list/websites for various product categories. Provides quality customer service. Provides insured with policy information to include coverage, limitations, replacement or ACV options. Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services. Strong written and oral communications skills required. Good interpersonal, analytical and negotiation skills required. Customer service experience preferred. Knowledge of coverages provided within various homeowner policies. Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred. Bachelor's degree or equivalent experience and 18-24 months of directly related experience. 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Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers. Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues. Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims. Determines and negotiates settlement amount for damages claimed within assigned authority limits. Writes simple to moderately complex property damage estimates or review auto damage estimates. Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate. Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistent with established guidelines and expectations. Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed. Bachelor's Degree preferred. High school diploma or equivalent required. 1-2 years of experience. Claims handling skills preferred. Strong customer service and technology skills. Able to navigate multiple systems, strong organizational and communication skills. License may be required in multiple states by state law.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618519985044", "isPrivate": false, "latlongs": "33.0198431,-96.6988856"}, {"id": 618520235999, "name": "Associate Claims Adjuster, Workers' Compensation", "posting_name": "Associate Claims Adjuster, Workers' Compensation", "location": "Hoffman Estates, Illinois, United States", "locations": ["Hoffman Estates, Illinois, United States", "Minneapolis, Minnesota, United States", "Indianapolis, Indiana, United States", "Missoula, Montana, United States"], "hot": 0, "department": "Claims", "business_unit": "3026-GRS-North America-US", "t_update": 1792407720, "t_create": 1791896040, "ats_job_id": "262194", "display_job_id": "2026-262194", "type": "ATS", "id_locale": "2026-262194-en", "job_description": "Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly. Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources. Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits. Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols. Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action. Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources. Updates files and provides comprehensive reports as required. Effective interpersonal, analytical and negotiation abilities required Ability to provide information in a clear, concise manner with an appropriate level of detail Demonstrated ability to build and maintain effective relationships Demonstrated success in a professional environment; success in a customer service/retail environment preferred Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory Licensing may be required in some states", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://searchjobs.libertymutualgroup.com/careers/job/618520235999", "isPrivate": false, "latlongs": "42.0629915,-88.12271989999999"}, {"id": 618520340535, "name": "Auto Claims Desk Adjuster Hybrid - Indianapolis", "posting_name": "Auto Claims Desk Adjuster Hybrid - Indianapolis", "location": "Indianapolis, Indiana, United States", "locations": ["Indianapolis, Indiana, United States", "Indianapolis, Indiana, United States", "Noblesville, Indiana, United States", "Anderson, Indiana, United States", "Columbus, Indiana, United States"], "hot": 0, "department": "Claims", "business_unit": "3003-USRM-Claims & Service-US", "t_update": 1793032620, "t_create": 1792531320, "ats_job_id": "262300", "display_job_id": "2026-262300", "type": "ATS", "id_locale": "2026-262300-en", "job_description": "An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure our customers that you are there to guide them through the process. A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise. A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers. A Customer-Centric Claims Representative: Integrity is in your nature. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow. An engaging, outgoing personality and passion for helping customers Able to think critically, use resources and seek answers when needed in virtual environment Excellent oral, written, decision-making and organizational skills Strong typing and multi-tasking capabilities in a structured paperless work environment Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims. General understanding of overall claim operations and key stakeholders. College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge. 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Refers to claim to subrogation group or Special Investigations Unit as appropriate. Assesses policy coverage for submitted claims and notifies the insured of any issues; determines and establishes reserve requirements, adjusting reserves, as necessary, during the processing of the claim. Assesses actual damages associated with claims and conducts negotiations, within assigned authority limits, to settle claims. Coordinates the litigation activities associated with assigned claims to ensure a timely and cost-effective resolution; attends trials as a representative of the company. Acts as senior technical professional on team, assisting team members with escalated issues. Mentors and trains new team members. Participates in Quality Review process. Participates in conducting Suit Committees, Roundtables, Arbitrations, Mediations, field investigations and may assist in conducting closed file reviews. Performs other duties as assigned. 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